CONTACT INFORMATION

Nexus Energy Software
www.nexusenergy.com
Bob Whittemore
(480) 752-3811

WELLESLEY, MASS.--(BUSINESS WIRE)-Sept. 27, 2004 - Nexus Energy Software, a leading provider of Web and call center customer service solutions to energy utilities, announced the release of the ENERGYprism® Home Energy Center and its installation to date on 33 utility Web sites, in many cases replacing earlier Nexus customer energy management Web tools.

Energy Center was developed to improve the Web experience for customers of energy utilities, and increase reliance of customers on utility Web sites to answer their questions such as: How does my home's energy use compare with others? How much do my appliances cost to operate? What techniques and utility programs are available to help me save?

"The Home Energy Center software is a breakthrough," remarked Harvey Michaels, chairman and CEO of Nexus. "With it we move forward from the concept of a Web-based energy audit to a full-service Energy Center that addresses a wide range of customer needs, with Web personalization of navigation and content unique to each returning customer. This increases the value of the application with each visit, which in turn reduces the utility's customer service costs while supporting the utility's marketing and energy management objectives."

Energy Center software features include a personalized My Home return page, with content based on the customer's prior visits and profile; a Welcome page with examples of content and questions that can be answered; and navigation alternatives: customers choose a self-guided explorative process, or a more structured, wizard-like experience.

Also notable is the capability of the product architecture to support individual client configurations with a common product core, which allowed over 30 customer-specific upgrades to occur efficiently and almost simultaneously.

Ann Marie Callahan, residential program manager for KeySpan Energy Delivery, a natural gas utility in Massachusetts, likes the Energy Center's versatility. "We know our customers enjoyed and benefited from the prior Nexus-supported Web tools," Callahan remarked. "Our new Energy Center will make analyzing their home energy needs easier and more effective for them. A good analogy would be a grocery store: some shoppers start in produce, and then go down every aisle, experiencing everything in the store. Others go straight to what they want and leave. Our new Energy Center caters to the customer's preferences and enables them to determine how they want to address their energy concerns."

In Texas, TXU Energy applied the Energy Center to create its TXU Home Energy Advisor. "We're excited about the new release," said Linda Price, TXU group product manager. "From a user perspective, our new Home Energy Advisor is impressive and more user-friendly."

Greg Lovett, director of products and services for AmerenUE, an electric and natural gas utility in Missouri, likes how the Home Energy Center improves customer service options for his customers. "Nexus is continually improving its software and collaborating with us to identify and implement new features for our customers," Lovett noted. "AmerenUE, working with Nexus, is helping our customers better use their energy dollars and improve their lifestyles, which allows us to provide better customer service through our Web site."

About Nexus Energy Software
Nexus Energy Software, formed in 1997, offers leading applications to enhance the operations of energy companies in the areas of network planning, load management, settlement and customer services.

Nexus' ENERGYprism® applications and underlying analytic engine deliver useful, personalized bill content, including bill change analysis, appliance level energy costs, benchmarks and analysis of options on client Web portals, in call centers and on paper bills. ENERGYprism enhances customer service quality and efficiency by helping customers better understand and manage their bills, encouraging customer self-service and e-billing and increasing first call resolution. ENERGYprism integrates easily with existing CIS and CRM systems.

Nexus' Energy Vision® solutions support utility operating processes that require estimation and aggregation of customer meter and billing data, including enhanced T&D network planning and management, complex billing, and settlement systems.

Nexus' solutions, in use by more than 70 energy companies worldwide, can be viewed online at www.nexusenergy.com.

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