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OTTAWA, CANADA, September 3, 2004 - Vocantas Inc., a leader in the application of telephony and speech integration, and Cogsdale, a provider of customer service management solutions, announced today that they have entered into an OEM agreement. According to the terms of the agreement, Cogsdale will distribute Vocantas’ Utilities OnCall Interactive Voice Response (IVR) system.

Utilities OnCall will seamlessly integrate with Cogsdale’s Customer Service Management (CSM) system through a pre-built interface. The new solution provides local government and utility organizations with a cost-effective, consolidated Computer Telephony and customer management solution.

Utilities OnCall is an Interactive IVR system that addresses the specific requirements of utility companies. Designed to automate telephony interactions and reduce ongoing customer service costs, Utilities OnCall provides customers with automated access to account information, allows them to report meter readings, pay bills over the phone and more – all without agent intervention. Outbound notification capabilities inform customers of emergencies, service interruptions or overdue notices.

Cogsdale CSM serves as a billing and financial system and customer service management software that functions seamlessly with the Microsoft Business Solutions Great Plains suite of products.

“The architectural fit was there from the beginning. The fact that both solutions are based on Microsoft technologies facilitated the development of the common interface,” commented Duncan Shaw, Co-President at Cogsdale. “The integration between our product and the award winning Utilities OnCall will enable us to respond to rising demand for consolidated customer service and communications solutions. Now we can deliver a unified IVR and CSM solution that will increase even further the operational efficiency and productivity of our customers. And the technology compatibility has another advantage - the pre-built interface will reduce the cost of installation and implementation by as much as 50 per cent.”

“We are pleased to be teaming up with such a reputable and experienced business solutions provider. This agreement allows us to provide Cogsdale’s customers with cost-effective solutions that have already delivered fast time to implementation, proven return on investment and increased customer satisfaction to utilities companies such as London Hydro and Rancho California,” commented Randy Brown, director of sales and marketing at Vocantas.

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About Vocantas Inc.
With experience in the application of telephony and speech in business environments, Vocantas is a provider of turnkey voice-enabled customer service solutions. The company’s product offering includes interactive voice response (IVR) systems, proven computer telephony integration (CTI) applications and advanced Text-to-Speech and speech recognition environments.

About Cogsdale Corporation
Cogsdale delivers complete management solutions for utilities and local governments. Cogsdale develops Cogsdale Customer Service Management (CSM) for utility billing, property tax, permit and license management. Cogsdale CSM Utility Billing is recognized as a leading application in its market, serving the complex needs of water, wastewater, electric, natural gas and cable TV utilities. By building upon accounting, work management and human resource solutions from Microsoft Business Solutions, Cogsdale provides its customers with a single source for an integrated suite of applications for all their business management needs. Cogsdale has earned the prestigious designation of Microsoft Chairman’s Club and Microsoft President’s Club as well as the Microsoft Impact Award. These awards acknowledge Cogsdale’s ability to provide single, scalable solutions for mid-market utilities and municipalities. More information about Cogsdale can be found at www.cogsdale.com.