|
CONTACT INFORMATION
FOR IMMEDIATE RELEASE
Brisbane Water Upgrades to
DSTi Billing's HiAffinity
SYDNEY, AUSTRALIA, August 03, 2004 - Sydney DST
International Billing (DSTi Billing) and Brisbane Water, a commercialised
business unit of Brisbane City Council, has today signed a contract
to upgrade to HiAffinity, DSTi Billings latest customer information
system. The implementation of the new system has already commenced
and is expected to be complete by the end of the first quarter 2005.
The new HiAffinity solution, which replaces DSTi's predecessor
platform, CUSTIMA, will provide a comprehensive and customisable
customer management solution for almost 400,000 Brisbane Water's
commercial and residential client accounts in the Brisbane area.
Brisbane Water will implement the HiAffinity core module, the Customer
and Billing system, as well as the Executive Reporting Module, the
Business Rules Engine and the web interface, CyberCSR. The CyberCSR
function allows the HiAffinity account management and billing software
to be made more easily available on the Internet, increasing its
customers online self-service options.
The upgrade to HiAffinity follows an extensive review process during
which a third party consultant was retained by Brisbane Water to
assess the most suitable solutions for its customer service requirements.
"The Australian water utilities market is experiencing a period
of rapid change where residential and commercial customers demand
high quality, tailored customer service experiences," said
Mr Ian Mathieson, Chief Executive Officer Australia, DST International.
"By upgrading to HiAffinity and its Business Rules Engine
facility, Brisbane Water is reinforcing its commitment to deliver
efficient customer service business processes."
DSTi Billing today provides sophisticated customer management and
billing systems for the utility and energy industries worldwide.
Customers on four continents are billed annually with almost 18
million HiAffinity bills for water, gas and electricity services.
HiAffinity is an off the shelf solution, with its Business Rule
Engine providing a highly functional system with minimal need for
custom work. The HiAffinity offering is supported by workflow and
document management modules.
DST International Billing is distributed by DST International is
Australia and New Zealand. Brisbane City Councils selection of HiAffinity
follows the recent successful implementation of the customer information
system with Victorias South East Water Limited.
# # #
About Brisbane Water
Brisbane Water is a fully commercialised business unit of Brisbane
City Council, providing water and wastewater services to over one
million Brisbane residents, 33,000 commercial and industrial customers
and over 4,500 community facilities including schools and hospitals.
Brisbane Water manages over $5 billion worth of natural and built
assets and supplies bulk water to five surrounding local authorities
in addition to specialist consultancy and contract services to the
water utilities industry, Australian and international business
partners.
About DST International Billing
DSTi Billing leverages well over 20 years as a market leader to
provide innovative customer management and open billing solutions
to the utility industries. DSTi Billings business solutions transform
typical billing and customer care tasks into valuable and efficient
communications, resulting in loyal customers, increased revenues
and decreased expenses.
DSTi Billing is a wholly owned subsidiary of DST International
Limited whose own parent company is DST Systems, INC. (NYSE: DST)
headquartered in Kansas City Missouri, USA. www.dstibilling.com
About DST International (DSTi)
With 18 offices and over 1300 professionals to support its growing
client base, DST International provides a unique and comprehensive
range of investment management and work management software solutions
and related services to over 600 clients in 55 countries.www.dstinternational.com
About DST Systems, Inc.
Our parent company, DST Systems, provides sophisticated information
processing and computer software services and products that help
clients improve productivity, increase efficiencies, and provide
higher levels of customer service. DST is organised internationally
into three operating segments: Financial Services, Customer Management,
and Output Solutions. DST operates one of the most advanced data
centres in the world, which provides information-processing services
to support the products within each operating segment. These products
are further enhanced through the integration of DSTs advanced technology
and e-commerce solutions.
|