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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
Scottish Water Complete Their Implementation
of HiAffinity
LONDON, ENGLAND; May 24,2004 - DST International
Billing (DSTi Billing) – the leading provider of innovative
customer management and open billing solutions to the utility industry
– announce today, that Scottish Water have completed their
migration to the HiAffinity Customer Care and Billing System.
The first two parts of Scottish Water were migrated from Custima
to HiAffinity late in 2003 and earlier this year and the third area,
based in Glasgow, previously serviced by another software vendor,
has now completed the move to HiAffinity. This means that approximately
180,000 commercial and industrial metered customer accounts worth
approximately £375m ($650 million) of revenue a year to Scottish
Water are now on one database, with uniform business processes and
tariffs for the whole country.
Scottish Water are making early use of the Business Rules Engine
in HiAffinity which allows them to easily configure their own unique
business processes to the HiAffinity system, define their own screen
formats, defaults and validations. They are also using HiAffinity
for their Trade Effluent billing and for much of their sundry billing
needs.
Simon Patterson, COO of DSTi Billing said "We had North and
East of Scotland as users of our products for many years with a
long term friendly and beneficial relationship...with the consolidation
of the three companies and the formation of Scottish Water, we were
delighted to be able to provide Scottish Water with our state of
the art HiAffinity product. We are extremely pleased that three
databases have been successfully consolidated into one HiAffinity
database, which is now being used to bill the WHOLE of Scotland.
In addition, it brings up a landmark figure for DST, as our products
now bill over 9 million customers on four continents."
Mark Dickson, General Manager, Customer Service for Scottish Water
said, "Implementation of a new state of the art billing system
concludes a significant transformation project for Scottish Water.
Customer benefits are already evident and further improvements to
billing services for customers are now possible. Scottish Water
are delighted that the partnership adopted with DST has allowed
these improvements to be made at significant pace."
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About DST International Billing
For over 25 years, DSTi Billing has led the market in providing
innovative customer management and open billing solutions to the
utility industries. DSTi Billings' business solutions transform
typical billing and customer care tasks into valuable and efficient
communications, resulting in loyal customers, increased revenues
and decreased expenses. DSTi Billing is a wholly owned subsidiary
of DST International Limited.
About DST International (DSTi)
With 16 offices and over 1000 professionals to support its growing
client base, DST International provides a unique and comprehensive
range of investment management and work management software solutions
and related services to over 550 clients in 55 countries.
www.dstinternational.com
About DST Systems, Inc.
Our parent company, DST Systems, provides sophisticated information
processing and computer software services and products that help
clients improve productivity, increase efficiencies, and provide
higher levels of customer service. DST is organized domestically
and internationally into three operating segments: Financial Services,
Customer Management, and Output Solutions. DST operates one of the
most advanced data centres in the world, which provides information-processing
services to support the products within each operating segment.
These products are further enhanced through the integration of DST’s
advanced technology and e-commerce solutions. For further updates,
please see the DSTi Billing website, www.dstibilling.com
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