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CONTACT INFORMATION
Nexus Energy Software
www.nexusenergy.com
Bob Whittemore
(480) 752-3811
FOR IMMEDIATE RELEASE
Consumers Energy Wins Award for
CIS/CRM Excellence (ACE) for ENERGYprism Application
WELLESLEY, MA.--(BUSINESS WIRE) -- May 20, 2004
- Nexus Energy Software, a leading provider of Web and call center
customer service solutions to energy utilities, announced today
that Consumers Energy of Michigan has received the ACE Award for
Best Residential Customer Care Initiative for its innovative support
of customer bill inquiries on its Web site, as well as for improvements
to bill inquiry responses in its customer service center. The ACE
award, sponsored by the EPN Utility CIS/CRM Consortium and Harts
Energy Markets Magazine, was presented at the annual CIS Conference
in Miami on May 4. Sheena Taborn, operations and technical director
for customer service at Consumers, accepted the award.
Consumers Energy's customer Web portal and customer service desktop
systems use the Nexus ENERGYprism™ Customer Care suite of
applications to respond to inquiries, such as the causes for bill
change, comparisons to similar households and ways to reduce energy
bills.
"Having received entries from utilities based in Australia,
Europe, Africa, Asia, the United States and Canada, Consumers Energy's
award deserves high praise, and clearly reflects their continued
dedication to providing superior customer service," said John
Hoggard of the Energy Planner's Network Utility CIS/CRM Consortium
(www.enerplanning.com),
which organized the awards.
In a recent conference presentation, Harvey Michaels, CEO of Nexus,
remarked: "We believe that the Consumers example proves our
basic beliefs that improved customer service and empowerment can
co-exist with cost efficient service. We wish to thank Consumers
Energy, an innovative, progressive utility, for teaming with us
to help prove this belief in a live customer environment."
About Consumers Energy
Consumers Energy, the principal subsidiary of CMS Energy, provides
natural gas and electricity to more than 6 million of Michigan's
nearly 10 million residents in all 68 Lower Peninsula counties.
It is the country's 13th largest investor-owned electric company
and the 10th largest investor-owned natural gas utility.
About Nexus Energy Software
Nexus Energy Software, formed in 1997, offers leading applications
and solutions support to enable and enhance the operations of energy
companies in the areas of network planning, load management, settlement
and customer services.
Nexus' ENERGYprism® applications and underlying analytic engine
deliver useful, personalized bill content, including bill change
analysis, appliance level energy costs, benchmarks, and analysis
of options, on client web portals, in call centers and on paper
bills. ENERGYprism enhances customer service quality and efficiency
by helping customers better understand and manage their bills, encouraging
customer self-service and e-billing, and increasing first call resolution.
ENERGYprism integrates easily with existing CIS and CRM systems.
Nexus' Energy Vision Enterprise® solutions support utility
operating processes that require estimation and aggregation of customer
meter and billing data, including enhanced T&D network planning
and management, complex billing and settlement systems.
Nexus' solutions, in use by more than 70 energy companies worldwide,
can be viewed at: www.nexusenergy.com.
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