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CONTACT INFORMATION
| Direct Energy Marketing
Limited
Peter Symons
403-290-6722 |
ATCO I-Tek Ltd.
www.atcoitek.com
R.L. (Bobbie) Lambright
780-420-7558 |
FOR IMMEDIATE RELEASE
Direct Energy Marketing Limited
and ATCO I-Tek Enter Into Long- Term Contract
EDMONTON, AB, CANADA, April 29, 2004 - ATCO I-Tek
announced that it will enter into a $400 - $500 million, 10 year
contract with Direct Energy Marketing Limited (DEML) on May 4, 2004,
after the close of the transfer of the retail energy supply businesses
of ATCO Gas and ATCO Electric to DEML. The ATCO I-Tek contract will
provide billing and customer care services to more than one million
Alberta customers. After the fifth anniversary, DEML has the option
to pay cancellation fees to break the contract.
ATCO I-Tek's proven ability to provide superior customer care and
billing service in both the regulated and retail energy marketplaces
was key to DEML choosing ATCO I-Tek as their service provider.
"ATCO I-Tek is an industry leader in delivering service excellence,"
said Lori Topp, Senior Vice President, Western Region, Direct Energy
Marketing Limited. "We have been working closely with ATCO
I-Tek's project team on implementation and we are confident this
relationship will add value to our customers and will support a
smooth transition to DEML over the next few months."
Direct Energy Marketing Limited, a subsidiary of Centrica plc,
a leading U.K.-based supplier of energy and home services with more
than 45 million customer relationships worldwide, is North America's
largest competitive energy retailer.
"We are extremely pleased to be working with DEML in this
market," said Bobbi Lambright, President of ATCO I-Tek. "DEML
is a world-class energy retailer and we're excited about the opportunity
to put our service and technology strengths together with their
retail experience.
ATCO I-Tek, an Alberta-based company, headquartered in Edmonton,
employs about 850 people, including 180 new positions created to
carry out the DEML contract. ATCO I-Tek delivers excellence in information
technology, customer care and billing services to a diverse client
group in Canada, providing competitive services in three key areas:
- Complete billing, call centre and customer care services
- Complete technology infrastructure lifecycle management including
desktop, server, network, voice and call centre technologies and
- Business applications development, integration, maintenance
and enhancement services
ATCO I-Tek has provided accurate, timely utility bills in Alberta's
competitive energy market for the past five years. Using an exclusive
customer-focused billing system, custom-designed and developed by
ATCO I-Tek, the company produces more than 12 million monthly utility
bills each year, handles 2.1 million customer calls and collects
more than $2 billion in revenue on behalf of its clients.
ATCO I-Tek is a member of the Alberta based ATCO Group, a worldwide
organization of companies actively engaged in Power Generation,
Utilities, Logistics and Energy Services, Technologies and Industrials.
More information about ATCO I-Tek can be found at www.atcoitek.com.
Direct Energy Marketing Limited is a wholly owned subsidiary of
U.K.-based Centrica plc. In 2000, Centrica entered the North American
market by acquiring DEML, which, upon completion of the Alberta
transaction, will supply energy and other related services and products
to almost 4 million Canadians.
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