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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
Brazil's Comgás Goes Live
with SPL's CorDaptix™ Billing and Customer Care Solution
SAN FRANCISCO, CA - April 19, 2004 - SPL has announced
that Comgás, is successfully billing its 30,000 natural gas
customers using SPL's CorDaptix™ customer care and billing solution.
Comgás is Brazil's largest natural gas distributor.
"With the implementation of CorDaptix, we replaced the last
legacy system in our portfolio of corporate applications,"
stated Newton Braune, Head of IT at Comgás. "The solution
from SPL was chosen after a very thorough software selection evaluation.
The system is the best of breed in terms of billing functionalities.
The implementation is the first in Latin America, which makes us
very proud."
"Comgás' Board of Directors had very high expectations
about CorDaptix, regarding business continuity in the short term,
and improvement of the service level / offering to our current client
base in the medium term," noted Patricia Busatto, Project Manager,
Comgás. "Having had such a successful implementation
guaranteed that we met and even surpassed the Board's expectations.
We are now starting to use to their full potential the other functionalities
of CorDaptix, and I am sure that we will again meet all Board expectations!"
"Growing levels of competition in Brazil and elsewhere in
Latin America demand flawless execution of all processes touching
the customer-especially the accuracy of billing and collections
processes, " said Dave Mulit, SPL's General Manager for the
Americas. "Successfully executing on these fundamental business
processes will ensure customer satisfaction and ultimately allow
our clients to maximize shareholder value."
Most SPL customers implement CorDaptix as an in-house solution.
"But the specific needs of our clients are paramount,"
said SPL CEO Harry Debes. "Comgás , for instance, had
staffing and risk requirements that precluded an in-house approach.
We work with partners like Deloitte Consulting precisely to respond
to these complex situations. At Comgás , Deloitte's internationally
recognized team of consultants supports the solid positioning Comgás
has established as well as its ambitious goals."
"As markets, and economies change," said Eduardo A. Geltsch,
Director of Deloitte, successful utilities need the international
knowledge in business processes, recognized industry knowledge,
and dedication that Deloitte consultants offer. They also need robust
and nimble software. In Brazil, we've found CorDaptix to be an invaluable
asset as we build the new Comgás infrastructure."
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About Comgás
Comgás , Brazil's largest distribution company, serves approximately
430,000 customers (including 570 industrial and 7 000 commercial
facilities) in the country's industrial heartland. The company is
jointly owned by BG (British Gas) plc. and Royal Dutch Shell.
About SPL
As the world leader in customer care and billing software, SPL helps
energy and service companies achieve excellence in billing, customer
care, sales and marketing. Using outstanding technology and its
unparalleled implementation success record, SPL helps its clients
attract, nurture and maximize the value of their customers. From
prospect management, billing and customer care through quoting and
credit and collections, SPL provides energy, water and service companies
with strategic options for managing residential, commercial and
industrial customers in both regulated and competitive markets,
across multi-product service lines. Led by an experienced and visionary
management team, and in partnership with the world's leading systems
integrators and technology innovators, SPL's 600 professionals in
North America, Europe, the Middle East and Asia Pacific dedicate
themselves to providing value to clients by implementing solutions
that fit the specific needs of energy, water and service related
companies and building long-term relationships based on confidence
and trust. Visit SPL at www.splwg.com.
About CorDaptix™
SPL's CorDaptix™ solution is the innovative, adaptable and
fully upgradeable customer care and billing product designed to
provide scalable solutions that withstand the test of time, growth,
and product and service line introductions and extinctions. Its
automated handling of direct-access service requests and its billing
flexibility-including its ability to handle combinations of commodity
and non-commodity products and services-make it particularly well
suited for energy retailers. The CorDaptix solution scales readily
from a few thousand customers to many millions, and its intuitive
interface and customer-centric data model give customer service
representatives the immediate information access they need to serve
and retain customers.
2004 SPL WorldGroup, Inc. All Rights Reserved. SPL WorldGroup,
SPL, and CorDaptix are trademarks owned by SPL WorldGroup B.V. or
its subsidiaries. SPL WorldGroup and SPL are registered as trademarks
in the United States and in certain other jurisdictions. All other
brand, product and company names herein are used for identification
purposes only and are the property of their respective owners.
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