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SAN FRANCISCO, CA., February 6, 2004 - Two SPL clients using the CorDaptix customer care and billing system have received international recognition from the Utility CIS/CRM Consortium.

Eskom Wins for Enhanced Customer Relationships
Eskom, which uses CorDaptix for both conventional and pre-paid billing, won the group's CIS Initiative award for Africa/Asia/Australia as a result of its "implementation of new processes, technology and roles based on best practices" with regard to customers.

"Historically," commented Greg Galluzzi, president of TMG Consulting, "it has taken utilities 18-24 months from inception to release of a new offering to the market. Industry experts indicate a competitive launch period is 4 to 6 months, with specific offerings requiring only 0 to 4 months. One of the biggest contributors to long development and release schedules has been the inflexibility of the CIS or billing system to quickly accommodate change.

"Products such as CorDaptix," he continued, "allow a utility to make changes to the system configuration in order to support competitive launch periods of 0 to 6 months for new product and service offerings."

Eskom, owned by the South African government, is the ninth largest electric utility in the world based on sales and the seventh largest based on generation capacity. It generates 95 percent of the electricity used in South Africa and serves 3.2 million customers, 96 percent of whom are residential.

Nicor Wins the Gas Utility Key/National Accounts Award
Nicor, which uses the CorDaptix Credit and Collections component, was recognized for its National Account program.

Nicor's principal business is Nicor Gas, which serves more than two million customers in Illinoisthe largest natural gas distribution company in the state and one of the largest in the U.S.A. The company also transports and stores natural gas for nearly 129,000 commercial, industrial, and residential customers who purchase their own gas supplies. The company is currently implementing the full CorDaptix product suite.

The IT Quality / Customer Service Equation
Earlier this year, SPL clients Colorado Springs Utilities, Omaha Public Power District, and JEA (Jacksonville Electric Authority) swept the top three spots for medium-size utilities in the J.D. Power & Associates 2003 Electric Utility Residential Customer Satisfaction StudySM. A number of other clients, including Tucson Electric Power, Idaho Power, TXU Energy, and Kansas City Power & Light also received honors.

"There's a clear link between a utility's commitment to top quality in customer relationships and its decision to use SPL products," said SPL CEO Harry Debes. "When you want to deliver the best, you choose the best platform from which to do so. SPL's customer care and billing systems help companies anticipate customer needs and respond to market changes."

About the Awards
The Utility CIS/CRM Consortium is an international membership group for professionals in CIS and customer care. The organization's Utility Awards for CIS/CRM Excellence are given for initiatives in CIS, CRM, key and national accounts programs and data integration/warehousing.

J.D. Power & Associates states that its utility customer satisfaction study "is based on nearly 25,000 telephone interviews collected during April and May of 2003 with residential customers of the 77 largest electric utilities across the continental United States. Overall satisfaction is measured based on performance in five factors (in order of importance): power quality and reliability; company image; price and value; billing and payment; and customer service.: A press release about this study is on the web at www.jdpa.com.

About SPL WorldGroup
As the world leader in customer care and billing software, SPL WorldGroup helps energy and service companies achieve excellence in billing, customer care, sales and marketing. Using outstanding technology and its unparalleled implementation success record, SPL helps its clients attract, nurture ad maximize the value of their customers.

From prospect management, billing and customer care through quoting and credit and collections, SPL provides energy, water and service companies with strategic options for managing residential, commercial and industrial customers in both regulated and competitive markets, across multi-product service lines.

Led by an experienced and visionary management team, and in partnership with the world's leading systems integrateors and technology innovators, SPL's 600 professionals in North America, Europe, the Middle East and Asia Pacific dedicate themselves to providing value to clients by implementing solutions that fit the specific needs of energy, water and service related companies and building long-term relationships based on confidence and trust.

Visit SPL WorldGroup at www.splwg.com or call 1 973 539 6268 (New Jersey), 1 866 468 6775 (San Francisco), or within the US and Canada, 1 800 275 4775.

About CorDaptix
SPL's CorDaptix solution is the innovative, adaptable and fully upgradeable customer care and billing product designed to provide scalable solutions that withstand the test of time, growth, and product and service line introductions and extinctions. Its automated handling of direct-access service requests and its billing flexibility including its ability to handle combinations of commodity and non-commodity products and services make it particularly well suited for energy retailers. The CorDaptix solution scales readily from a few thousand customers to many millions, and its intuitive interface and customer-centric data model give customer service representatives the immediate information access they need to serve and retain customers.

2004 SPL WorldGroup, Inc. All rights reserved. SPL WorldGroup, SPL and CorDaptix are trademarks owned by SPL WorldGroup B.V. or its subsidiaries. SPL WorldGroup and SPL are registered as trademarks in the United States and in certain other jurisdictions. All other brand, product and company names herein are used for identification purposes only and are the property of their respective owners.

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