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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
Chester Water Authority Goes
Live with HiAffinity
BOSTON, MA; December 11, 2003 - DST International
Billing (DSTi Billing) - the leading provider of innovative customer
management and open billing solutions to the utility industry - announced
today that Chester Water Authority (CWA), a water utility headquartered
in Chester, Pennsylvania, has completed their migration from Custima
to it's new HiAffinity Customer Care and Billing System. DSTi Billing
already has HiAffinity users live in the US, UK, Ireland and Bulgaria.
CWA moved to HiAffinity so they could have the very latest technology
allowing them to streamline their business processes.
Simon Patterson, COO of DSTi Billing said, "We are very pleased
to welcome Chester Water to our growing family of HiAffinity customers.
Over the last few months we have worked extremely hard to ensure that
the migration to new technologies was as painless as possible. Chester
Water now join the City of Tulsa, Oklahoma as US HiAffinity users
and we look forward to growing our US customer base".
William Miller, Director, Information Systems of CWA said: "Over
the past year, Chester Water Authority has been working with DSTi
Billing to ensure that the HiAffinity product is and will continue
to be a useful, cost effective tool for our billing and customer service
operations. HiAffinity is a significant improvement over the product
that we had been running. The Chester Water Authority exists for a
single purpose - to serve our customers. We, the employees of CWA,
are looking forward to continuing improvements in the HiAffinity product
that will allow us to further enhance our level of service."
About DST International Billing
For over 25 years, DSTi Billing has led the market in providing
innovative customer management and open billing solutions to the
utility industries. DSTi Billings' business solutions transform
typical billing and customer care tasks into valuable and efficient
communications, resulting in loyal customers, increased revenues
and decreased expenses. DSTi Billing is a wholly owned subsidiary
of DST International Limited.
About DST International (DSTi)
With 16 offices and over 1200 professionals to support its growing
client base, DST International provides a unique and comprehensive
range of investment management and work management software solutions
and related services to over 600 clients in 55. www.dstinternational.com
About DST Systems, Inc.
Our parent company, DST Systems, provides sophisticated information
processing and computer software services and products that help
clients improve productivity, increase efficiencies, and provide
higher levels of customer service. DST is organized domestically
and internationally into three operating segments: Financial Services,
Customer Management, and Output Solutions. DST operates one of the
most advanced data centres in the world, which provides information-processing
services to support the products within each operating segment.
These products are further enhanced through the integration of DST's
advanced technology and e-commerce solutions. For further updates,
please see the DSTi Billing website, www.dstibilling.com
About Chester Water Authority
The Chester Water Authority is a locally staffed and managed water
utility that serves approximately 40,000 customers in 42 municipalities
situated in the Southern Pennsylvania counties of Delaware, Chester,
and Lancaster. We deliver an average of 35 million gallons of water
daily to residential, commercial and industrial customers in our
service area of 200 square miles and to other water companies in
the Commonwealth of Pennsylvania and state of Delaware. With water
treatment capacity of 60 million gallons per day, the Chester Water
Authority is well positioned to fulfil its stated mission of providing
quality water to all of our customers when they need it at a reasonable
cost.
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