CONTACT INFORMATION

Nexus Energy Software, Inc.
www.nexusenergy.com

Bob Whittemore
bwhittemore@nexusenergy.com

WELLESLEY, MA; December 10, 2003 - Nexus Energy Software, Inc. (www.nexusenergy.com), the leading supplier of software solutions and marketing expertise to help utilities increase the efficiency of customer service, announced today that it has added five new utilities to its client base over the past several months, and sold and delivered major extensions to the ENERGYprism™ product line to seven existing clients. Nexus’ ENERGYprism tools embed Nexus' experience working with utilities and their customers, and now help more than 40 energy utilities nationwide communicate with customers on utility web sites, CSR desktops, phone, e-mail, and mail-based communications.

Harvey Michaels, Nexus' CEO, noted that “ENERGYprism was built in response to extensive market research showing that a majority of energy customers, at times, have significant frustrations with their energy bill: they do not understand or appreciate the value of the product received on their energy bill, in relation to the cost. We built ENERGYprism to help utilities convey the value to customers in terms of end uses, such as comfort, light, hot water, etc., and to answer key customer questions such as the cause of bill increases. As we have delivered on this vision, utilities have begun to view ENERGYprism as a means for transforming the customer experience while reducing customer service costs."

New Nexus clients over the past several months are: NSTAR, which has implemented EP Energy Management, a tool that helps both residential and business customers analyze their use and identify management strategies; Salt River Project, which has also implemented EP Energy Management for both customer groups; Hydro Quebec, which is implementing the business version of EP Energy Management customized for the Canadian market; Ameren, which is implementing EP Energy Management and the self-service channel of EP Customer Care, designed to enable residential customers to get their billing questions answered without calling customer service; and the City of Burbank, which is implementing the residential version of EP Energy Management.

Prior Nexus clients that have expanded their ENERGYprism implementations include: KeySpan Energy, which has added EP Energy Management for business and extended its ENERGYgram e-newsletter program to another state; National Grid, which also expanded to the business version of EP Energy Management, including a screening tool application used by customer service reps; Sacramento Municipal Utility District, which is adding the business version of EP Energy Management; Consumers Energy, which has added the contact center channel of EP Customer Care, supplementing the self-service channel and EP Energy Management suites already in place; Pacific Gas & Electric, which is adding EP Customer Care to the calenergyconnections.com web site which already has EP Energy Management; the Long Island Power Authority, which has added the business version of EP Energy Management along with an extensive ENERGYgram e-newsletter program; and Wisconsin Public Service (WPS), which is has implemented EP Billing, a value-added billing-centric portal that dramatically improves the billing experience, both on-line and through the paper bill. This latter project makes WPS the first utility to implement all of the suites that comprise ENERGYprism.

Dan Carlson, Customer Solutions Development Leader at WPS, sums up WPS’ interest in EP Billing and other elements of ENERGYprism, stating: “Customers will be better served if they understand what they are paying for. We want to integrate customer self-service right in the bill.”

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About Nexus
Nexus Energy Software, Inc. provides energy companies with software solutions that enhance customer communications, increase customer satisfaction, and reduce customer service costs. Nexus’ applications, which help customers better understand and manage their bills, support customer self-service as well as call center operations and can be delivered via compatible e-mail and print options. As part of their efforts to reduce costs and improve customer satisfaction, over 40 utilities are now working with Nexus to upgrade their billing, customer service, and energy management applications. Nexus’ solutions integrate easily with existing CRM and CIS systems and can be viewed at www.nexusenergy.com/demo.