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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
UtiliPoint International
and TMG Consulting Partner to Cover Utility Customer Care
ALBUQUERQUE, NM, and AUSTIN, TX, September 3, 2003
- UtiliPoint International, a global utility consulting company
with expertise in information technology, is pleased to announce
that the analysts of TMG Consulting have joined the authors of UtiliPoint’s
Customer Care IssueAlert. Utility customer care is defined as the
customer information system (CIS), billing system, customer relationship
management (CRM), and call center application. It is gaining renewed
interest among utilities seeking to return to their core strengths
of providing the best customer service possible. This customized
IssueAlert is published twice a week to a highly targeted audience
of utility customer care experts, analysts, executives, and investors
in the utility industry.
“I am pleased that the analysts of TMG have agreed to author
analysis aimed at the utility customer care sector alongside the
UtiliPoint authors,” said Jon T. Brock, Chief Operating Officer
of UtiliPoint International. “TMG brings detailed experience
and metrics from actual customer care implementations that are valuable
to our subscribers,” Brock added.
“TMG Consulting is excited to provide unbiased insight and
analysis to the Customer Care IssueAlert,” said Greg Galluzzi,
President of TMG Consulting. “This electronic publication
is very well respected in the utility customer care industry and
we look forward to adding value to its forum.”
To become a subscriber or for more information visit www.utilipoint.com
or contact Jon T. Brock at 505-244-7607.
About UtiliPoint International, Inc.
UtiliPoint International, Inc. is a leader in providing consulting
services to the utility industry, and has a 70-year history and
over 50 utility clients worldwide. UtiliPoint International's staff
is comprised of leading energy experts with diverse backgrounds
in utility generation, transmission and distribution, retail markets,
mergers and acquisitions, emerging technologies, investment capital,
information technology, renewable energy, regulatory affairs, and
international issues. www.utilipoint.com
About TMG Consulting
TMG Consulting is a recognized expert in the utility customer care
industry. It offers comprehensive knowledge of all products and
solutions available including outsourced, co-sourced, and in-house
offerings with no ties to any vendor or approach. Through effective
identification of business needs, selection of the appropriate technology,
and the successful implementation of projects, it has helped 140
clients through more than 240 projects to help them meet the new
demands of the customer-driven marketplace. www.tmgconsulting.com
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