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CONTACT INFORMATION
Advanced Utility Systems
www.advancedutility.com
Patricia Sorbara
(416) 496-0149 x225
FOR IMMEDIATE RELEASE
CoServ Electric Selects Advanced
Utility Systems to provide New Customer Information and Billing System
Electric Cooperative
chooses CIS Infinity to replace their aging CIS system.
CORINTH, TEXAS and TORONTO, CANADA; August 19, 2003
- Advanced Utility Systems Corporation (Advanced) is pleased to
announce that CoServ Electric (CoServ) of Corinth, Texas, has entered
into an agreement with Advanced that will provide CIS Infinity,
Advanced’s state-of-the-art Customer Information and Billing
software. CoServ, an electric cooperative and majority owner of
CoServ Gas, began the search for a new CIS system in the winter
of 2002. Their goal was to modernize their customer information
and billing system to maximize the level of customer service the
Cooperative offers to their members.
CoServ provides power for more than 91,000 residential and commercial
accounts. In addition, CoServ Gas serves more than 20,000 customers.
Members are billed for services on a monthly basis. Employing over
200 staff, CoServ has provided reliable and cost- effective electric
utility service to its members in northern Texas for more than 66
years.
Denzil McGill, Director of IS at CoServ, is looking forward to
beginning the implementation immediately. “It’s been
a comprehensive search process and we are excited about beginning
the implementation. CIS Infinity will provide support for our evolving
customer care vision. Our customer service team has been searching
for a system that will meet our customer care objectives now and
in the future.”
Advanced will be completing modifications to CIS Infinity as part
of the agreement with CoServ to meet their complex business needs.
These include modifications to enhance CIS Infinity’s Capital
Credits, Membership information and Operation Round-Up functionality,
which will be useful to all cooperative utilities.
CoServ is Advanced’s second cooperative utility client, with
The Peninsula Light Company in Washington State being the first.
“The enhancements we are building into CIS Infinity to handle
CoServ's complex operations will further strengthen CIS Infinity
for future clients” said Patricia Sorbara, President of Advanced
Utility Systems. “For example, enhancing the application to
more effectively manage Capital Credits and Membership information
will be particularly beneficial to other utility cooperatives.”
CIS Infinity’s Rate Infinity™ technology is designed
to handle any degree of complexity in a utility’s rate structure,
for a wide variety of residential clients and large industrial accounts,
which is what made it the perfect tool to manage CoServ’s
complex rate structure.
Mr. McGill commented that, “CIS Infinity has given us the
flexibility to run on UNIX, Linux or Windows NT and also gives us
the option to change operating systems in the future, if necessary.”
CoServ will be running CIS Infinity using an Oracle database on
the Linux operating system.
Advanced’s new Web-based customer self-serve module, CustomerVu™
will also be implemented for use at CoServ. CustomerVu, which integrates
with CIS Infinity, will allow CoServ to effectively meet their members’
needs, and through the use of customer self-service, reduce the
amount of work required by their CSRs. CustomerVu will allow CoServ’s
members to complete actions online including receiving and paying
their bill, scheduling a service call, entering a meter read and
purchasing other products and services.
About Advanced
Advanced Utility Systems Corporation is a privately owned
and operated software and services Company headquartered in Toronto,
Ontario, Canada. The company has grown from its 1997 start-up to
serve over 55 North American water, electric and natural gas utility
clients with its billing and customer information software CIS Infinity.
The team at Advanced Utility Systems delivers whatever it takes
to develop the ideal solution for the utility market. For additional
information visit our website at www.advancedutility.com.
About CoServ
For more than 66 years, CoServ has provided dependable,
affordable electric power to thousands of customers in the North
Texas area. In 1998, the company expanded its offerings to include
a broad range of services including electric, gas, and security
to several counties in North Texas. Additional information on CoServ
is available at www.coserv.com.
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