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CONTACT INFORMATION
Indus
www.indus.com
Gary Frazier
gary.frazier@indus.com
(770) 989-4188
FOR IMMEDIATE RELEASE
Oklahoma Tier
One Utility Expands Indus Solution to Advance Operational Excellence
Goals; Banner Advantage CIS Scaled Up to Support 2 Million Customers
ATLANTA, GA., (BUSINESS WIRE) July 15, 2003 - Indus
International Inc. IINT , a leading provider of customer and asset
management solutions, today announced that the nation's fifth largest
natural gas provider, ONEOK Inc. OKE, has signed an agreement to expand
its license for the Indus Advantage Customer Management Suite and
services. The agreement marks the third expansion of the original
agreement, signed last fiscal year, and bolsters ONEOK's continued
initiative to achieve world-class performance and enhanced customer
service to its nearly 2 million natural gas customers.
ONEOK originally selected a license for the Indus Banner Advantage
customer information systems (CIS) solution, CRM Essentials™ and
EnerLink® BillGen to replace its outdated CUSTOMER/1™ system
and help improve service levels for its customers, a combination of
Oklahoma and Kansas residential and commercial and industrial (C&I)
accounts. The company is now also replacing a second CUSTOMER/1 system
acquired through the acquisition of Southern Union's Texas Division,
which has significantly expanded its service area.
ONEOK is extending its capabilities with a robust combination of Banner,
CRM Essentials, EnerLink and Oracle 9iAS. The resulting solution will
provide ONEOK with quick and easy access to customer information via
its "Connect To Everything" (C2E) integration architecture.
In addition, EnerLink BillGen's Rate Modeling Language will allow
ONEOK to offer innovative pricing products to large C&I customers.
The contract also includes a three-year agreement for ongoing support.
"We agree with Indus' philosophy that operational excellence
cannot be achieved by being just customer-centric, or just asset centric,"
said Charles Moore, ONEOK vice-president and chief information officer.
"Large utilities today require a comprehensive and scalable solution
that meets complex requirements and allows your utility to be process-centric.
Indus has that solution. As our vendor of choice from a customer care
and billing perspective all the way to actual real-time knowledge
management, we will depend on Indus' industry expertise and technology
vision for the future to accomplish the highest level of operational
excellence in the history of our business. Indus has the right players
in place and a technologically sound product direction to help us
meet our goals and objectives now and in the future," said Moore.
"We are seeing more complex and challenging mergers and acquisitions
as industries like utilities and oil and gas continue to restructure,"
said John Gregg, president of Indus Utility Systems. "As a result,
tier one clients like ONEOK are turning to Indus because our solutions
are the only ones that provide the scale and flexibility needed by
companies in the 21st Century. This fact has helped Indus maintain
our market share leadership in these industries -- leadership which
has been recognized by leading analyst firms such as ARC Advisory
Group and Chartwell Research and bolstered by recent wins at Frontier
Oil and Anchorage Water."
Gregg added, "The fact that ONEOK continues to expand its license
contract with Indus also demonstrates the success of our customer
satisfaction initiatives. Our unmatched solutions, services and focus
on empowering our clients to achieve business success remain a winning
combination for Indus."
About ONEOK
ONEOK, Inc., is a diversified energy company involved primarily in
oil and gas production, natural gas processing, gathering, storage
and transmission in the mid-continent areas of the United States.
The company's energy marketing and trading operations provide service
to customers in most states. The company is also the largest natural
gas distributor in Kansas and Oklahoma and the third largest in Texas,
operating as Kansas Gas Service, Oklahoma Natural Gas Company and
Texas Gas Service, serving 1.9 million customers. ONEOK is a Fortune
500 company.
About Indus International
Indus International provides breakthrough value to its clients by
delivering ActionPoint Management, a business improvement program
which delivers all the information needed by an end user to make the
best decision possible at the point where that decision is made. Indusasset
and customer management software products, professional services and
hosted service offerings improve our clients' profitability by reducing
costs, increasing capacity and competitiveness, improving service
to their customers, facilitating billing for services and ensuring
regulatory compliance. Indus asset management solutions are used by
more than 300,000 end users in more than 40 countries and diverse
industries -- including manufacturing, utilities, telecommunications,
government, education, transportation, facilities and property management,
consumer packaged goods and more. And, Indus customer management products
and services are used by nearly 200 clients to support more than 67
million utility accounts worldwide. For more information, visit www.indus.com.
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© 2003 BusinessWire
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