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CONTACT INFORMATION
Indus Utility Systems
www.indus.com
Mary McDaniel
803-935-8000
mary.mcdaniel@indus.com
Gary Frazier; Corporate Communications
770-989-4188
gary.frazier@indus.com
FOR IMMEDIATE RELEASE
Indus Establishes Market Leadership
in CIS/Billing Installations
ATLANTA, GA., (BUSINESS WIRE), July 1, 2003 - Chartwell
Research Report Ranks Indus as Leader in Overall Market and Market
Share for Investor-Owned and Municipal Utilities
Indus International Inc. IINT, a leading provider of customer and
asset management solutions, today announced that the recently published
Chartwell Report on CIS Installations(1) ranks Indus as the leading
provider of customer information systems (CIS)/billing installations
for electric, gas and water utilities in North America.
The Chartwell report shows that Indus Utility Systems serve 21.2 percent
of all North American utilities in terms of number of end-use customers,
more than any other vendor currently active in the CIS marketplace.
"As the Chartwell report correctly maintains, utilities need
the capabilities of an advanced, robust customer management and billing
system to help them better serve their growing customer population,"
said John Gregg, president of Indus Utility Systems. "Being ranked
in this annual report as the leading provider of these systems --
especially in terms of customers supported -- demonstrates the superior
performance and scalability of our solutions and the success of our
strategy in this market. Our solutions support more than 67 million
utility accounts worldwide and produce nearly 34 million billings
per month. Furthermore, 67 percent of North American utilities with
more than 1 million customers are customers of Indus CIS and EAM solutions,
so it is no surprise that we are the scalability leader."
The report also demonstrates strong leadership by Indus in CIS installations
for investor-owned utilities (IOUs) and municipal utilities. Among
IOUs, Indus is in a virtual tie for the lead with 8
percent of the market. And, among municipal utilities, Indus claimed
a commanding lead at 19 percent - more than 10 percentage points higher
than the closest competitor.
"Boosted by its long-time presence in the industry as SCT,"
the report reads, "Indus Utility Systems boasts by far the largest
amount of CIS installations amongst utilities by number of customers
served."
Future Looks Bright
In addition, the Chartwell report mentions Indus as a company which
has continued to be successful in the face of general upheaval in
the CIS industry. "Despite being publicly listed as for sale
last year, Indus Utility Systems was still able to secure contracts
for new systems at a handful of utilities both large and small, as
well as sell license upgrades to several of its existing clients."
Today, as a division of Indus International Inc., Indus Utility Systems
continues to be a leading provider of advanced CIS solutions for energy
and utility companies in North America. In fact, Indus is the top-ranked
vendor in the report in terms of the number of utilities or retailers
represented in the analysis. Indus also ranked among the top three
vendors in CIS contracts signed since 2002, in terms of estimated
number of end users represented.
"We're pleased that Chartwell's report proves Indus continues
to be successful in selling our industry-leading CIS solutions to
utilities in North America, despite a challenging economy," noted
Gregg. "The fact that we continue to win contracts for large-scale
installations further proves the leadership of our solutions and of
our company as a whole."
About the Chartwell Report
This new Chartwell report is based on an analysis of CIS and billing
systems at 492 utilities and energy retailers, which serve more than
200 million electric, gas and water accounts in the U.S., Canada and
the Caribbean. Chartwell data is compiled from interviews with utility
officials and industry vendors. The utilities and other energy providers
listed in the Chartwell database serve some 117.5 million electric
users, 69.4 million natural gas accounts and 17.2 million water meters.
About Chartwell
Based in Atlanta, Ga., Chartwell offers research reports, newsletters,
books and online publications and information services on issues facing
utility and energy company executives. Chartwell publishes three research
series, several annual research reports and two monthly newsletters
which focus on specific technology advancements, management techniques
and/or marketing, sales and service operations and how those are being
applied in the energy business. While their focus is on North American
utilities and the new breed of competitive energy providers, their
coverage extends worldwide, as does their readership.
About Indus International
Indus International provides breakthrough value to its clients by
delivering ActionPoint Management, a business improvement program
which delivers all the information needed by an end user to make the
best decision possible at the point where that decision is made. Indus
asset and customer management software products, professional services
and hosted service offerings improve our clients' profitability by
reducing costs, increasing capacity and competitiveness, improving
service to their customers, facilitating billing for services and
ensuring regulatory compliance. Indus asset management solutions are
used by more than 300,000 end users in more than 40 countries and
diverse industries -- including manufacturing, utilities, telecommunications,
government, education, transportation, facilities and property management,
consumer packaged goods and more. And, Indus customer management products
and services are used by nearly 200 customers to support more than
92 million utility accounts worldwide. For more information, visit
our Website at www.indus.com.
Indus is a trademark of Indus International Inc. Other company
and product names may be trademarks of the respective companies with
which they are associated.
(1) The Chartwell Report on CIS Installations in North America 2003,
Chartwell Inc., May 2003.
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