CONTACT INFORMATION

SPL WorldGroup, Inc.
www.splwg.com

Tracey Mitchell
Tracey_Mitchell@splwg.com
(973) 401-7525

MORRISTOWN, NJ; June 30, 2003 - SPL WorldGroup has announced that the Knoxville Utilities Board (KUB) is its first customer to sign up for post-implementation operational support services under its new Retention Services option.

Under the terms of the agreement, KUB will have access to SPL's operational support staff for assistance on issues ranging from maintaining extension code, to data errors, to support for all updates and upgrades both to the application and the operating system. KUB also has the option to use SPL support to extend or add new functionality to its existing system, providing the company with critical flexibility in continuing to meet the needs of the changing utility industry. (Note that SPL products accommodate extensions and maintain the integrity of the extensions when the products are upgraded.)

Last November, KUB implemented with PeopleSoft® CIS, a customer management product designed, developed, and implemented by SPL. "The new system replaced our 30-year-old mainframe system, which was becoming costly to maintain," said Lynnda Tenpenny, KUB director of Customer Service. "It is helping us operate more efficiently, keep rates low, and give customers more information and better service."

KUB customers have already realized one benefit of the new system - more information on their bills:

• Charges are unbundled and itemized.
• New graphs show utility use for the past year to help customers better visualize and manage utility costs.

"KUB is a most valued customer," said Guerry Waters, SPL's CTO and senior Vice President, marketing and strategy. "We look forward to a long and mutually beneficial partnership that helps KUB maximize its return on its IT investments."

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About the Knoxville Utilities Board
Knoxville Utilities Board (KUB) was created by an amendment to the Knoxville City Charter in 1939. As an independent agency of the City of Knoxville, KUB provides electric, gas, water, and wastewater services to more than 370,000 customers in Knoxville and parts of seven surrounding counties. The KUB electric system is one of the nation's most dependable, providing uninterrupted service 99.98 percent of the time. KUB's financial stability is evidenced by its AA bond ratings. It is one of the Tennessee Valley Authority’s (TVA’s) largest distributors.

About SPL
Established in 1994, SPL WorldGroup is a leading provider of customer management solutions. With a 100% record of successful implementations, SPL continues to demonstrate its place as the market leader, providing companies with flexible and scalable customer management solutions that offer a crucial advantage in an increasingly customer-centric environment—the proven ability to attract, nurture and maximize the value of customers through billing excellence and innovation in customer management, sales and marketing. With particular strength in energy sector markets that require multi-language, multi-jurisdiction, multi-currency, and multi-product service lines, SPL has delivered its customer management solutions to financial services, energy, water and waste management customers worldwide. The company employs more than 650 professionals in North America, Europe, and Asia Pacific.

Visit SPL WorldGroup at www.splwg.com or call 1-973-539-6268 (New Jersey), +44-207-851-6840 (London), or +61-2-8258-8200 (Sydney). Within the US and Canada, call 1-800-275-4775.

Copyright 2003 SPL WorldGroup, Inc. All Rights Reserved. SPL WorldGroup and SPL are trademarks owned by SPL WorldGroup B.V. or its subsidiaries. SPL WorldGroup and SPL are registered as trademarks in the United States and in certain other jurisdictions. PeopleSoft is a registered trademark of PeopleSoft, Inc. All other brand, product and company names herein are used for identification purposes only and are the property of their respective owners.