CONTACT INFORMATION

Tele-Works
www.tele-works.com

Chris Schellhammer
(540) 951-6464
chris_schellhammer@tele-works.com

BLACKSBURG VA., June 26, 2003 - Doing business with Braintree Electric Light Department (BELD) is now easier for 14,000 customers thanks to eVision by Tele-Works which integrates with BELD’s Customer Information Systems to provide interactive online and telephone services that offers 24-hour customer access to utility and broadband (internet & cable TV) account information.

Customers are now able to pay electrical and broadband bills online or over the phone even in the wee hours if they wish. In addition to paying bills at any hour, they’ll be able to access account information and exercise other consumer functions. "Whatever they need, they should be able to get it," said Gail Cohen, BELD support services manager. "It will allow them to do business with us 24/7."

In addition, they can now:

• Keep a close eye on costs by tracking electricity use for previous months and years;
• Check and print account information and old bills;
• E-mail questions, complaints and feedback about power problems;
• Make changes to their cable and Internet service;
• Sign up for or drop services.

In the past, customers had to do many of these functions during office hours. Bills had to be paid either by mail, by dropping payment off at the BELD office, by direct withdrawal, or by a phone call during office hours.

The BELD customer help line and walk-in office are still available for those who need or prefer traditional service. But the advantages of the new system are clearly obvious. The timesaving elements of this technology allow customer service representatives to provide even better, more customized help.

The electric light board first decided on the new option in late 2002 and gave the go-ahead for its installation. "BELD has been very much into technology," Cohen explained. BELD has provided electricity to its customers for more than a century and moved into Internet service in 1998 and cable service in 2001.

Customers can learn more about their new service options and explore these exciting opportunities by accessing www.beld.net.

About Tele-Works, Inc.: Founded in 1986 to serve public service agencies, Tele-Works specializes in automated customer service solutions for general information and personal account access through multiple communication channels. The eVision product line integrates with enterprise CIS and data systems to provide interactive inbound and outbound services for the web, telephone, fax, TTY and PDA devices. The latest eVision module, FirstResponderTM, is an emergency communications solution that has GIS and public notification subscription solution options. Learn more about Tele-Works at www.tele-works.com.

# # #