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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
IBM Showcasing New Energy and Utilities
Industry Technologies at CIS Conference 2003
Introducing Integration Software to Streamline Business
Processes, Leverage Information and Boost Productivity
WHITE PLANES, NY., June 6, 2003 - At the CIS
Conference 2003 convention and tradeshow, the utility industryıs
premier education conference for customer services, IBM will demonstrate
(booth # 313) technology offerings and solutions designed to help
energy and utilities companies transform their customer service
operations. IBM will also debut the WebSphere Business Integration
for Energy & Utilities, an advanced set of software capabilities
that enables utilities to integrate and automate key business processes,
such as outage management, asset management, and customer relationship
management enabling utilities to reduce the cost of process improvement.
IBMıs new WebSphere Business Integration for Energy & Utilities
improves business flexibility and responsiveness by integrating
disparate, unconnected business and IT processes, allowing the collaboration
of people, departments, processes, and information. The software,
addresses integration needs around the processes used to support
operations, manage and maintain assets, and provide customer service.
For example, using an electrical power outage management system
helps to decrease the time required to restore utility services
when an outage occurs. It also improves communications to press,
public officials and customers regarding the status of an outage
and the expected recovery times.
IBM WebSphere Business Integration for Energy and Utilities Benefits:
- Increases speed and efficiency of customer provisioning (the
process of getting a customer up-and-running with their utilities
service) by enabling more efficient data transfer between disparate
systems and automating what were previously manual processes.
This minimizes the risk of human error and ensures that customer
requests and updates are received and added into the provisioning
process fast, ensuring optimum efficiency and speed of customer
service.
- Reduces the overall cost of systems integration by providing
a more efficient integration topology and a flexible, open architecture
which gives organizations the ability to more easily adapt their
IT environments to support changing business needs.
"With WebSphere Business Integration we are delivering to
the energy and utilities marketplace an effective way to redesign
processes and integrate those processes with operational applications,
data, remote user devices and physical assets. This integration
environment will effectively add intelligence to distribution networks,
in ways that will enable fact-based decision-making in real time"
said David Samuel, general manager, IBM Energy & Utilities.
³The technologies we are unveiling today help make the utilities
business and IT infrastructure more integrated and automated, and
can result in the utilities reducing operating costs, improving
customer service and extracting more value out of operational assets."
New WebSphere Business Integration Business Partners
IBM has worked with many of worldıs top energy and utilities providers,
and is working on a number of projects with its E&U customers
including several outage management pilots to be completed in the
next several months. IBM also announced that 32 IBM Business Partners
across eight industries are engaged in the WebSphere Business Integration
Accelerators for Business Partners program. Accelerators are made
up of pre-built adaptors collaborations, and business activity management
dashboards that can accelerate a project implementation and reduce
both the cost and risk associated with that project.
IBM will be demonstrating its new Webshpere Business Integration
software at The 2003 CIS Conference in Nashville, Tennessee (May
31- June 3).
About IBM Global Energy & Utilities
IBM understands the business and technology problems facing Energy
& Utilities companies, and integrates all of IBM's capabilities
--services, hardware, software and research -- to help companies
within the industry realize the full value of information technology.
With thousands of industry experts backed by world class technology
and an extensive network of business partners, IBM's Global Energy
& Utilities Industry practice is dedicated to providing solutions
that meet the challenges of this industry in the 21st century. For
more information about IBM GEU visit www.ibm.com/industries/utilities.
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