CONTACT INFORMATION

BLACKSBURG, VA., June 4, 2003 - To enhance customer service, the City of San Clemente simplified the way customers obtain information on their water bills. The locally branded San Clemente City Infoline, uses eVision by Tele-Works, Inc. eVision is a multi-channel eGovernment solution that offers utility customers interactive web-based services through multiple end-user devices. Launched in March 2001 with FAQ information, Infoline now contains information via phone and Internet on customer’s water bill balance and due dates.  This new feature is especially helpful considering 50 percent of the daily calls to the Utility Billing Staff pertain to questions on customer balances and due dates.

On Monday, March 31, 2003, customers began dialing 361-8314, 361-8315, or 361-8330 and their personal water bill information can be conveniently accessed 24-hours a day, 7 days a week by entering their customer account number and a portion of their address. Customers can also request, through the automated system, a faxed copy of their water bill invoice.

“This new feature is especially helpful for customers who work during the day and do not have time for personal calls. They can call any time of the day, including weekends and on the alternating Fridays the City is closed, greatly expanding their access to information when they want it without having to depend on voice mail or being placed on hold,” said Pall Gudgeirsson, Assistant City Manager.

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