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CONTACT INFORMATION
Systems & Software
www.ssitulitysuite.com
Kate Thornton, Public Relations
(802) 655-4400 ext. 214
Kate.Thornton@ssiutilitysuite.com
FOR IMMEDIATE RELEASE
The Augusta Utilities Department
Enhances Customer Service with System & Software's enQuesta
COLCHESTER, VT., May 27, 2003 – Systems &
Software, Inc. (S&S), a leading provider of billing & customer
service solutions for the utility industry, today announced that
the Augusta Utilities Department (AUD) has successfully implemented
enQuesta UtilitySuite.
AUD’s goal is to become a benchmark utility by the year 2010. "With
our legacy system, we would have never attained this goal; it had
very limited capabilities. But with enQuesta, we
are well on our way. enQuesta’s capabilities are
endless; the functionality has enabled us to automate tasks that
we have historically completed manually as well produce accurate
reports in a user-friendly environment, comments Steve Little, Finance
Manager.
"I have never seen anyone so dedicated to the success of our
organization." The entire implementation process has been very
well organized and the up-front effort has provided for a very smooth
transition, adds Superintendent of Customer Service, Alma Stephenson.
"We now have the ability to provide our customers with more
accurate bills which will only increase revenue."
AUD’s mission is to provide water that exceeds all Federal, State
and local regulations; and provide wastewater services that inspires
public confidence, all done environmentally friendly and in a cost-effective
manner. "enQuesta, is a cost-effective solution
that will enable Augusta’s management team to make more informed
decisions based on better reporting capabilities and data accuracy,"
continues Burt Willey, CEO, S&S. "Our ultimate goal at
S&S is to enable Augusta to provide better service to their
50,000+ water and sewer customer accounts. We will do whatever it
takes to ensure their success."
About Systems & Software, Inc.
Systems & Software is a leading provider of billing &
customer service solutions for regulated and deregulated utilities
throughout the United States. Founded in 1973, the company has focused
exclusively on the utility industry. Through a proprietary implementation
and support approach projects are always delivered on time and within
budget. While customers focus on their key business operations,
S&S is relied upon for complete technology, maintenance and
software support. S&S is located in Colchester, Vermont. More
information about Systems & Software, Inc., is available at
www.ssiutilitysuite.com.
About Augusta Utilities Department
Augusta, Georgia is a political subdivision of the State of
Georgia, created in 1996 as a consolidation of the former City and
Richmond County. The Consolidated Government owns and operates a
water supply, treatment and distribution system that has a capacity
of 83.7 MGD and a sanitary sewer treatment and collection system
with a capacity of 48.34 MGD. The system serves approximately 66,000
water customers and 50,000 wastewater.
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