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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
Questar to Move to SPL WorldGroup’s
CorDaptix™ Customer Management System
MORRISTOWN, NJ., May 22, 2003 – SPL WorldGroup announced
today that Questar Gas Co. will move its approximately 750,000 customer
accounts to SPL’s flagship CorDaptix™ customer management solution.
The system is expected to be operational in mid-2004.
Questar—which serves residential, commercial and industrial customers
in Utah, Wyoming, and Idaho—is replacing a 30-year-old legacy billing
system that has become too rigid and inflexible to accommodate the
realities of today’s natural gas marketplace. As an immediate benefit,
Questar expects to better serve customers with faster access to
account information and increased flexibility.
“We’ve built our success on our ability to satisfy a rapidly growing
customer base while controlling costs,” said Questar Gas President
Alan Allred. “We’ve long needed new customer management software
that provides flexibility and an ability to better serve our customers.
In choosing SPL WorldGroup’s CorDaptix customer management solution,
we are confident that it meets our criteria and comes from a vendor
with a reputation for successful implementation and ongoing, rock-solid
support. We look forward to a rapid implementation that will have
us up and running on the new system next year.”
“We are very pleased to be entering into what we expect will be
a long and productive relationship with one of the nation’s leading
mid-size gas distribution companies,” said SPL CTO Guerry Waters.
“Over the past months, we have worked closely with the company to
examine current requirements and future needs. As we move forward
with product implementation, it is with the knowledge that Questar
will be setting a standard among natural gas distribution companies,
and we are proud to be playing a role in its strategic positioning.”
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About Questar
Questar Gas Co. is one of the nation's fastest growing utilities.
It serves more than 750,000 residential, commercial and industrial
customers in Utah, southwestern Wyoming and a portion of southeastern
Idaho. Questar Gas's customer additions have accelerated at a compounded
growth rate of over 3% since 1990. The utility's strong growth rate
reflects Utah's steady economy and rapid population growth, as well
as natural gas's position as the preferred fuel.
Questar Gas is the regulated retail natural gas-distribution subsidiary
of Questar Corporation, headquartered in Salt Lake City, Utah. Questar's
$3.1 billion in assets are balanced among nonregulated (Market Resources)
and regulated (Regulated Services) activities. With operations extending
from exploration and production to retail distribution, Questar
exploits opportunities all along the gas value chain while pursuing
new opportunities. Visit Questar at www.questar.com.
About SPL
Established in 1994, SPL WorldGroup is a leading provider of customer
management solutions. With a 100% record of successful implementations,
SPL continues to demonstrate its place as the market leader, providing
companies with flexible and scalable customer management solutions
that offer a crucial advantage in an increasingly customer-centric
environment—the proven ability to attract, nurture and maximize
the value of customers through billing excellence and innovation
in customer management, sales and marketing. With particular strength
in energy sector markets that require multi-language, multi-jurisdiction,
multi-currency, and multi-product service lines, SPL has delivered
its customer management solutions to financial services, energy,
water and waste management customers worldwide. The company employs
more than 650 professionals in North America, Europe, and Asia Pacific.
Visit SPL WorldGroup at www.splwg.com.
About CorDaptix™
SPL's CorDaptix™ solution is the innovative, adaptable and fully
upgradeable customer management product designed to provide scalable
solutions that withstand the test of time, growth, and product and
service line introductions and extinctions. Its automated handling
of direct-access service requests and its billing flexibility—including
its ability to handle combinations of commodity and non-commodity
products and services—make it particularly well suited for energy
retailers. The CorDaptix solution scales readily from a few thousand
customers to many millions, and its intuitive interface and customer-centric
data model give retailers’ customer service representatives the
immediate information access they need to serve and retain customers.
2003 SPL WorldGroup, Inc. All Rights Reserved. SPL WorldGroup,
SPL, and CorDaptix are trademarks owned by SPL WorldGroup B.V. or
its subsidiaries. SPL WorldGroup and SPL are registered as trademarks
in the United States and in certain other jurisdictions. All other
brand, product and company names herein are used for identification
purposes only and are the property of their respective owners.
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