CONTACT INFORMATION

Severn Trent Systems
www.ST-Systems.com

Malcolm Shakespeare
Malcolm.Shakespeare@ST-Systems.com
281-320-7100

EVERETT, WA., April 16, 2003 - Snohomish County Public Utility District (the District) released STS’ CIS OPEN VISION version 3.7.8 into production in Everett, Washington on January 13, 2003. Located approximately 20 miles north of Seattle, the District provides electric, water, and miscellaneous services to 260,000 customers over a 2,200 square mile area. The District’s billing cycles are bi-monthly for residential customers and monthly for commercial and industrial customers.

The project, with an onsite team of 9 STS and 26 District employees and contractors, accelerated after getting final approval from the District’s ruling body to implement the system. Following weeks of extensive testing, system validation and training, the data conversion, process began on January 10, 2003. This successfully ran in less than 24 hours. After completion of post-conversion tasks and a final application checkout, CIS OPEN-VISION was released into production to the general user population (approximately 200 full-time users). The first batch run generated 9,416 bills and ran to completion without failure in less than four hours. Since then the system has been consistently producing, approximately 8,000-10,000 bills per night. Over the first eight weeks, bills have averaged 99.88% accuracy, the remaining 0.12% being mainly bill format/presentation issues.

The District took delivery of release 3.8.0 of the product on March 28, 2003. This release includes updates to third party software components of the system. The District is planning to have this system in production by June of 2003.

An STS business analyst is contracted to the District and will be on-site for a period of one year from the go-live date.

STS and the District are working under a normal supplier/customer relationship with a Support & Maintenance agreement in effect for two years from October 28, 2002.

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