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News 2003

 

CONTACT INFORMATION

Oakville Hydro Corporation
Shelley Lewis
(905) 825-9400
slewis@oakvillehydro.com

Harris Computer Systems
Bryce Cooper
(613) 226-5511 x2132
bcooper@harriscomputer.com


FOR IMMEDIATE RELEASE
Oakville Hydro Selects Harris to Solve Customer Service and Billing Challenges

OTTAWA, ONTARIO, March 10, 2003 - Harris Computer Systems ("Harris") is pleased to announce that Oakville Hydro Electricity Distribution Inc. ("Oakville Hydro") has chosen the Harris PUBS v5.2 solution to replace their current customer service and billing system. Since the deregulated electricity market opening in May 2002, Oakville Hydro has struggled to attain compliance with information exchange, reporting, and billing due to deficiencies in their current Customer Information System (CIS). With the Harris implementation, Oakville Hydro will be able to efficiently manage the exchange of information between its customers and energy retailers, and generate accurate bills on time.

"We have been struggling to become totally market compliant with minimal manual intervention, and there has been a growing sense of frustration with the system supplier. We have spent several months looking at the alternatives, conducted extensive consultations with other LDCs, and found Harris provides the best solution," according to Alex Bystrin, President & CEO of Oakville Hydro Corporation.

"We are extremely pleased to see that our customer focus and product investments continue to be recognized by utilities outside of our existing customer base," said Jeff Bender, President of Harris. "We understand deregulation in Ontario and are the only solution provider to move forward with replacing deficient CIS solutions in the Province – a testament to our people, our customers and our track record through the deregulation process."

Over the next three months, Oakville Hydro and Harris will work together to implement the PUBS solution. Harris will provide all of the required professional services to configure the PUBS application, convert existing customer data, and train Oakville Hydro staff. Harris will also provide a heightened level of support through the parallel and post live periods to ensure a successful implementation.

Deregulation of the Ontario electricity market has had a profound impact on all market participants including local utilities, customers, retailers, the government, as well as software vendors. The underlying structure and functional requirements of the deregulated marketplace have created a tremendous amount of stress on existing systems. The resultant outcome is that many CIS vendors have failed their local utility customers. These failures have driven up cost, created uncertainty, and delayed utilities from proceeding with legislative changes and improvements.

Harris customers have been an exception. Since the onset of deregulation, Harris has provided its customers with superior support and the necessary tools to facilitate market conversion. Today, over 20 Ontario local utilities and one of the Province’s largest energy retailers, rely on the Harris PUBS v5.2 to manage their customer service and billing requirements. Harris is the system of choice for post market opening conversions. While the majority of utilities are still focused and consumed with deploying deregulation, Harris and its customers are moving forward and focusing on generating incremental and new revenue opportunities as well as creating operational efficiencies.

About Oakville Hydro
Oakville Hydro Electricity Distribution Inc. is a subsidiary of Oakville Hydro Corporation and is regulated by the Ontario Energy Board. Oakville Hydro distributes electricity to approximately 50,000 customers throughout the Town of Oakville and collects water and wastewater charges on behalf of the Region of Halton. Oakville Hydro's companies have been in the electricity industry for nearly 100 years. For further information, visit www.oakvillehydro.com.

About Harris Computer Systems
Harris is a leading provider of utility Customer Information Systems (CIS) billing, and financial management software. Since 1976, Harris has focused on providing feature rich and robust turnkey solutions to public power and water markets throughout North America. Harris has right sized solutions from 500 to 500,000 meter connections for single- or multi-service utilities operating in regulated or deregulated markets. For further information on Harris Computer Systems, please visit our website at www.harriscomputer.com, or call 888-849-9970.

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