CONTACT INFORMATION

SPL WorldGroup, Inc.
www.splwg.com

Tracey Mitchell
Tracey_Mitchell@splwg.com
(973) 401-7525

NORRISTOWN, NJ., February 24, 2003 - SPL WorldGroup today released information on the successful go-live of the largest packaged CIS application running anywhere in the global energy industry, at California’s Pacific Gas and Electric (PG&E).

SPL’s CorDaptix™ solution went live at PG&E December 6, replacing a legacy billing system that could meet neither the company’s strategic objectives nor customers' needs for real-time information.

With CorDaptix in place, PG&E now has the platform on which to build flexible programs that can make rapid changes and improve response time to customers.

“The PG&E installation of SPL’s CorDaptix product is, at this point in time, the largest customer management system ever in operation within the global energy industry,” according to META industry analyst Zarko Sumic. “PG&E needed a robust system that could handle the rigorous environment of the California marketplace.”

Calculating bills at PG&E is complex. While Californians are currently under an electricity rate freeze, there are constant changes to the financials underlying bill components. The company must perform a large number of bill calculations —about 150 per bill for the most basic residential customer, and up to 450 to create one bill for a standard industrial and commercial firm; it must also handle multiple versions of bills for both gas and electricity.

“SPL has worked hand and hand with PG&E through many months of a very complex implementation,” says SPL CEO CD Hobbs. “PG&E’s focus and unrelenting commitment to bringing in the largest CIS application ever to run in the energy industry speaks to the leadership and keen project management of both organizations. PG&E has confronted marketplace change with innovation and a commitment to success.”

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About Pacific Gas & Electric
Pacific Gas and Electric Company, incorporated in California in 1905, is one of the largest combination natural gas and electric utilities in the United States, serving 13 million people throughout a 70,000-square-mile service area in Northern and Central California. Based in San Francisco, the company is a wholly owned subsidiary of PG&E Corporation.

About CorDaptix™
SPL's CorDaptix solution is the innovative, adaptable and fully upgradeable customer management product designed to provide scalable solutions that withstand the test of time, growth, and product and service line introductions and extinctions. Its automated handling of direct-access service requests and its billing flexibility—including its ability to handle combinations of commodity and non-commodity products and services—make it particularly well suited for energy retailers. The CorDaptix solution scales readily from a few thousand customers to many millions, and its intuitive interface and customer-centric data model give retailers' customer service representatives the immediate information access they need to serve and retain customers.

About SPL WorldGroup
Established in 1994, SPL WorldGroup is a leading provider of best-of-breed customer management solutions. With a 100% record of successful implementations, SPL continues to demonstrate its place as the market leader, providing companies with flexible and scalable customer management solutions that offer a crucial advantage in an increasingly customer-centric environment—the proven ability to attract, nurture and maximize the value of customers through billing excellence and innovation in customer management, sales and marketing. With particular strength in energy sector markets that require multi-language, multi-jurisdiction, multi-currency, and multi-product service lines, SPL has delivered its customer management solutions to financial services, energy, water and waste management customers worldwide. The company employs more than 650 professionals in North America, Europe, and Asia Pacific.

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