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CONTACT INFORMATION
Open-c Solutions
www.open-c.com
FOR IMMEDIATE RELEASE
Open-cIS Customer Care Solution Goes
Into Production at Washington Gas
SANTA ANA, CA., January, 21 2003 - Open-c Solutions, a premier
provider of billing and customer care solutions, announced that
Washington Gas has successfully completed conversion to Open-cIS.
This platform delivers billing services to retail customers participating
in Washington Gas’s deregulated marketplace seamlessly integrating
the utility’s and the participating supplier’s charges. This effort
completes the migration from a third-party service provider to an
in-house implemented solution supported and operated by Washington
Gas. Washington Gas is a subsidiary of WGL Holdings, Inc. (WGL)
The Open-cIS customer care solution allows Washington Gas to support
effectively the expansion of the deregulated marketplace by providing
end-use customers and suppliers with flexible, consolidated billing
options. Using the Open-cIS solution, Washington Gas can rapidly
respond to changing market requirements and support the business
practices of several retail suppliers on a single platform.
"Ensuring that Washington Gas, retail customers and suppliers
are able to rely on the CIS for accurate and timely billing and
reliable financial accounting is fundamental to the success of deregulation,"
said Jim White, Vice President of Consumer Services for Washington
Gas. "In reviewing our options, we determined that the best
solution to meet these goals was provided by Open-cIS. That decision
has allowed us to meet and exceed the requirements of our customers,
suppliers and regulators while keeping our cost structure at a level
to further encourage and open the competitive marketplace."
"We are very enthusiastic about the success of the Washington
Gas implementation," said Doug Thompson, Chairman and CEO of
Open-c Solutions, Inc. "Our ability to use the same solution
to address both regulated and deregulated operating requirements
underscores the flexibility of Open-cIS. The market has been watching
closely, and we are very proud of our performance and our close
partnership with Washington Gas."
"We are pleased to have assisted in the Open-cIS project at
Washington Gas. Experience in working with the flexible configurability
of this new generation of CIS will truly enhance our ability to
meet our clients’ needs," said Vince Phelps CEO for Energy
Solutions Plus, who assisted in the integration and system configuration.
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