CONTACT INFORMATION

Peace Software
www.peace.com

Sally Walls
sally.walls@peace.com

MIAMI, FL., January 14, 2003 - Peace Software today released Energy™ Prospects, a new software component within the Energy Version 7 suite. Energy Prospects addresses the specific prospect management and sales tracking requirements of competitive and regulated energy businesses marketing gas, electricity, water and other products and services.

Using Energy Prospects, call center agents, direct sales representatives and marketing teams can track prospects by status throughout the entire sales cycle. Streamlined automation of the sign-up process from prospect acquisition to enrollment to customer account creation enables energy companies to minimize customer acquisition costs.

Detailed prospect and customer information, such as personal preferences and product interests, is captured in Energy Prospects for effective up-selling and cross-selling activities. Call center agents and telemarketers can draw on this useful information each time they receive or make a phone call with a prospect or customer. Behind the scenes, marketing teams can use this information to create customized, information-rich profiles of prospect and customer segments for improved analysis and targeted marketing campaigns.

“Energy Prospects is the ideal solution for regulated and competitive energy companies needing an optimized customer acquisition tool to address their unique processes and business needs within the energy vertical,” said Paul Grey, chief technology officer at Peace Software. “The new component can be rapidly implemented by competitive retailers for streamlined, large-volume acquisition operations. It also enables regulated utilities to sell innovative products and services to their existing customer base for additional growth opportunities.”

In addition, Energy Prospects includes J2EE (Java 2 Enterprise Edition) APIs (application programming interfaces) for ease of integration to horizontal CRM (customer relationship management) packages to suit energy companies with broader customer relationship management requirements.

About Peace Software
Peace Software is the world’s largest energy CIS software developer. The company’s browser-based Energy suite has been selected by regulated and competitive retail energy companies to drive efficient operations and provide excellent customer care for 13 million residential, commercial and industrial customers in 40 markets around the world. The innovative Energy suite can be phased into existing CIS environments and new version upgrades are available every 12-18 months. Founded in 1984, Peace Software has offices in Australia, Canada, New Zealand, the United Kingdom and the United States. For more information, visit www.peace.com.

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