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CONTACT INFORMATION
Hansen Information Technologies
www.hansen.com
FOR IMMEDIATE RELEASE
City of Buffalo Extends Services to
Citizens Through Hansen's Online Permitting Software Application
SACRAMENTO, CA., January 10, 2003 - Hansen Information Technologies,
the leading provider of solutions for government operations, today
announced that the City of Buffalo, New York has gone live with
the company's DynamicPORTAL™ Web solution. The City is working
through Hansen Information Technologies - Canada, Inc. To implement
an intuitive portal that gives the City's citizens the ability to
manage the permit application process over the Internet. In less
than four months, contractors and other citizens have accessed the
City's Web site to apply for over 2,000 permits. The City has collected
more than $25,000 in permit application fees.
"Hansen's DynamicPORTAL has enabled the City of Buffalo to
move to a proactive position with our permit application process,"
said Anthony M. Masiello, mayor for the City of Buffalo. "Hansen
has made it easy for us to streamline a complex process and provide
easy access to our citizens using the Internet."
"Not only has citizen feedback been overwhelmingly positive,
the City's staff can't believe how easy Hansen's DynamicPORTAL Web
application is to administer," said Michael Rivera, Systems
Analyst for the City of Buffalo. "The integration with our
financial system has significantly improved the workflow from each
City department. We have collected over $25,000 through online transactions
via our Web site in a matter of months. This is remarkable considering
that the average permit fee is $40. We are now hearing feedback
from staff members in other departments who want to do online payments
for all types of applications."
The City of Buffalo has been a Hansen client since 1998. Originally,
the City implemented Hansen's Community Development and Regulation
Solution for building and planning in its Department of Permit and
Inspections Services. The solution enables the City to effectively
manage all of its critical information and data involved in permitting,
inspections and court case tracking. The project to extend the City's
permitting application process to the Internet using Hansen's DynamicPORTAL
solution began in March of this year.
"The City of Buffalo exemplifies how Hansen solutions streamline
workflow, reduce operational inefficiencies and improve citizen-to-government
connectivity," said Rob Corazzola, President of Hansen Information
Technologies - Canada Inc. "In the past year, we have seen
governments shifting towards offering services to their citizens
through the Internet. An even more significant trend is the move
many public agencies are making to connect their back-office data
management applications and citizen-based services to the Web in
order to optimize business processes across multiple departments."
About the City of Buffalo
Under the leadership of Mayor Anthony M. Masiello since
1994, the City of Buffalo is committed to using technology to improve
City services, information delivery and operating efficiencies.
About Hansen Information Technologies
Hansen Information Technologies is the leading provider of application
solutions that help manage the operations of government. In addition
to being the world's leading provider of Constituent Relationship
Management (CRM) application solutions for state and local governments,
Hansen integrates Citizen Call Center, Asset Management, Building
Permit, Code Enforcement, Public Works, Licensing, Transportation,
Property Tax and Utility Billing into one data structure. Designed
as corporate-styled solutions geared specifically for government,
the company offers a frictionless architecture that allows secured
access between citizens, business and government. The combination
of the company's public sector business process models, implementation
methodologies and technical expertise enables the company to deliver
tangible economic benefits to its worldwide government clients.
For more information, visit www.hansen.com
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