CONTACT INFORMATION

Hansen Information Technologies
www.hansen.com

LOUISVILLE, KY and SACRAMENTO, CA, November 19, 2002- City of Louisville Mayor David Armstrong today announced that CityCALL, the City of Louisville's citizen inquiry and service center, is now operating on a new integrated computer system shared amongst the City of Louisville, Jefferson County and Metropolitan Sewer District (MSD). Called MIDAS (Metro Information, Development and Asset System), this computer system will fully integrate the customer service calls, code enforcement complaints, development review applications and all building-related permits handled with departments of the City, County and MSD. The first phase of implementation - now complete - was the installation of computer hardware and Hansen Information Technologies' enterprise-wide solutions. The second and third phases, currently being developed, include: an integration of permits and development review using Hansen's Community Development and Regulations Solution and a Web portal using Hansen's DynamicPORTAL™ that will allow citizens to make direct requests via the Internet.

MIDAS is a partnership between the City, County and MSD. The primary internal departments integrated include CityCALL, City Inspections, Permits and Licensing (IPL), Solid Waste Management Services, Louisville and Jefferson County Metropolitan Parks, County Code Enforcement, City and County Public Works, Planning and Development Services, MSD Development Review and others. This shared system builds upon existing functions and improves the management of customer requests in all areas by tracking responses, status of projects or request, and enabling easier data access for citizens and departmental staff.

"This is another step towards merging and modernizing systems for our new government," said Mayor Armstrong. "CityCALL will remain one of our citizens' most important resources during the transition process to the new system and it is necessary that our agencies are working from the same page to ensure the quality of our services are still being met."

The cost of MIDAS - $3.3 million - was shared equally between the three entities. The project started the beginning of 2001 with Hansen's Frictionless Framework™ providing the foundation for the joint project.

Anticipated key outcomes of MIDAS are:

• A consolidated database incorporating all development review, permit and
  code enforcement data for all customers and citizens using a common user interface.
• Unified plan review and permitting functions across all agencies.
• Web access for customers and constituents.
• Field computing and real time data access for inspectors.
• Digital submissions and reviews of drawings and plans to assist land
  development customers.
• All data and users linked to the Louisville/Jefferson County Information Consortium (LOJIC) Geographic Information System (GIS).

"Hansen's Constituent Relationship Management (CRM) solution provides a single point of contact throughout the region," said Chuck Hansen, president and CEO of Hansen Information Technologies." This partnership is a huge endeavor that enables information sharing that is unprecedented between cities, counties, and service districts. This is the best of both worlds - increasing services while reducing costs."

About CityCALL
CityCALL, operating through the Department of Neighborhoods, has been the City of Louisville's citizen service center since 1989. CityCALL responds to an average of 165,000 citizen requests per year. Citizens can call 502-574-3333 and speak to a service representative to ask a question, request a city service, register a concern about city services, or offer suggestions for enhancement of city services (TDD users can dial 502-574-4091).  Representatives are available Monday through Friday between 8 a.m. and 6 p.m. Citizens can also access CityCHAT through the City's Website at www.louky.org.

About Hansen Information Technologies
Hansen Information Technologies is the leading provider of the Frictionless Framework for government operations. In addition to providing Constituent Relationship Management solutions for local and state governments, Hansen integrates Public Works, Transportation, CIS and Community Development and Regulations solutions into a common data structure. Designed as corporate-styled solutions, the company offers an architecture that allows secure access between citizens, businesses and government. The combination of the company's public sector business process models, implementation methodologies and technical expertise enables it to deliver tangible economic benefits to its worldwide government clients. Find out more about Hansen at www.hansen.com.

# # #