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Hansen Information Technologies
www.hansen.com

SACRAMENTO, CA., August 6, 2002 - Hansen Information Technologies today announced that the City of Salem, Oregon's Public Works department selected the company's Customer Information Systems (CIS) solution for water and sewer billing. The system will improve Salem's customer service, billing practices, asset record keeping, business processes and decision support.  The Hansen contract includes software licensing, project management, data migration services, system integration and training.

The City of Salem's Public Works Department has been a Hansen customer since the early 1980s and will add the Billing and CIS software to its existing Hansen Street, Water, Sewer and Customer Services modules.

"Hansen is an outstanding vendor who meets all of our system requirements.  The system has desirable features and provides great flexibility," Deborah Herman, Customer Services Manager said. "The system will meet Salem's current and future needs of Utility Billing."

The Public Works Department will replace a 28-year-old legacy system with the Hansen solution making it easier to manage water/sewer account billing and streamline collection activities. Hansen's CIS solution, which includes Utility Billing, Citizen Relationship Management (CRM) and Cashiering, provides advanced tools for tracking consumption, staging billing and processing collections. The software includes formula-based bill calculations, GIS integration and CASS database support for mass mailing.

The City bills approximately 46,000 separate customer accounts for water/sewer and sewer. They receive 4,400 service and information calls a month. It provides wholesale and retail water and sewer services for approximately 200,000 residential, commercial, and industrial users. An average of 29 million gallons of water is used per day, with summer peak usage at 60 million gallons per day.

The system's implementation begins immediately with anticipated completion in nine months. Future considerations include using Hansen's DynamicPORTAL™ to broaden citizen-to-government access via the Web and Hansen Mobile Solutions for completing electronic work orders in the field.

About the City of Salem
The City of Salem is located in the Willamette Valley. Incorporated as a municipal corporation in 1862, the city encompasses approximately 44.68 square miles and has a current population of 140,000 people. The City provides a full range of municipal services including fire and police protection, parks and recreation facilities/activities, streets, planning, zoning and general administrative services. Salem employs approximately 1,500 people and has an annual operating budget of $192 million.

About Hansen Information Technologies
Hansen Information Technologies is the leading provider of application solutions that help manage the operations of government. In addition to providing the nation's leading citizen Call Center solution for the state and local government market, the Company is the leading provider of Asset Management, Building Permit, Licensing, Code Enforcement, Public Works, Transportation, and Utility Billing solutions. Designing corporate-styled solutions geared specifically for government, the Company offers a frictionless architecture that manages the Internet, back office and field communications between citizens, business and government. The combination of Hansen's public sector business process models, implementation methodologies and technical expertise enables Hansen to deliver tangible economic benefits to state and local governments. Hansen has a GSA contract and is listed on GSA Advantage. For more information, please visit Hansen's Web site at www.hansen.com, or call 800-821-9316.

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