CONTACT INFORMATION

SPL WorldGroup, Inc.
www.splwg.com
800-275-4775

MORRISTOWN, NJ., July 31, 2002 - "There's an unrelenting pressure on utilities and services companies to improve customer service while also cutting costs," said CD Hobbs, CEO of SPL WorldGroup. "Our new enhancements to SPL’s flagship customer management software, CorDaptix™, will help companies meet ambitious service goals, satisfy emerging customer needs, and achieve strong positioning in both regulated and competitive markets worldwide."

Hobbs spoke about the introduction of Release 1.4, a new package of enhancements to CorDaptix, SPL’s flexible, scalable, and easily upgradable customer management product. Since its introduction last year, CorDaptix has won enthusiastic support in the marketplace. The enhancements just introduced:

• Improve usability and efficiency. A flexible, intuitive portal framework eases the task of finding and displaying customer information. It also provides a "Dashboard" portal that stays with users as they navigate the system, providing quick access to frequently used links and keeping the user in context while navigating the system.

• Offer additional complex billing functions for energy retail and distribution. The new release augments the rich set of existing CorDaptix interval data management features with tools to manage "raw" data received at the channel level, automatically generate time-of-use maps, and automatically manage curtailment and interruptions.

• Facilitate the use of customer management information in sales and marketing campaigns. CorDaptix now helps companies define packages of products and services, collect relevant information about potential customers for those products and services, apply rules to determine eligibility, and conduct marketing activities. These new campaign features also support enrolment and similar functions for companies moving from regulated to competitive markets.

“These new CorDaptix features are one more way that SPL demonstrates its commitment to partnering with our customers to further their market strategies and meet their obligations to customers,” said Hobbs. “As needs expand, and as markets change, CorDaptix enhancements will keep our customers ahead of the curve.”

For more information about CorDaptix customer management software and the new enhancements, visit www.splwg.com or call 800-275-4775.

About SPL WorldGroup
Established in 1994, SPL WorldGroup is a leading provider of best-of-breed customer management solutions to the energy and service related industries in regulated and competitive markets worldwide. With a 100% record of successful implementations, SPL continues to demonstrate its place as the market leader in providing flexible and scalable customer management solutions that evolve with client requirements and enable unrivaled business responsiveness. SPL has delivered its customer management products to more than 50 energy, water and waste management customers worldwide. SPL employs over 600 professionals in North America, Europe, and Asia Pacific.

# # #