CONTACT INFORMATION

Peace Software
www.peace.com

MIAMI, FL., May 29, 2002 -  Peace Software will unveil the latest version of its leading customer management solution at the upcoming CIS Conference. Energy Version 7 has been under development for the last 18 months and delivers the most comprehensive component-based billing and customer care solution for utilities and energy retailers participating in regulated, transitioning and competitive markets. The CIS Conference will be held June 9-13 in Baltimore, Maryland.

“Our clients and partners are market leaders who depend on regular infusions of new and innovative technology to create business advantages today and to drive success into the future,” said Brian Peace, Chairman and CEO of Peace Software. “Our development center, with more than 350 employees, is the largest software development organization dedicated exclusively to CIS. With Energy Version 7 we are delivering the speed, scale, and agility to support customer service excellence and operational efficiency in dynamic utility and energy retailing environments around the world.”

Although Peace Software’s Energy suite is well known for its leading competitive functionality, clients such as BC Gas and Country Energy also have long relied upon Energy’s regulated functionality for participation in regulated and transitioning markets. Energy Version 7 expands upon a broad scope of functionality to provide clients with the strategic options of managing customers in regulated, transitioning and competitive markets; mass and complex commercial and industrial (C&I) markets; and single or multiple commodities, products and services. Energy Version 7 is a single open platform that can optimize business operations through simplified and streamlined process automation, less IT complexity, faster time to market and lower costs.

The open, component-based Energy Version 7 offers the flexibility to add components as needed, to create best-of-breed environments with components from multiple vendors and to integrate with legacy environments. Energy Version 7 includes an extensive array of APIs (Application Programming Interfaces) using J2EE (Java 2 Enterprise Edition) architecture, a preferred industry standard that supports a variety of EAI/middleware products and integration strategies. A new API Toolkit will provide object libraries, implementation guides and templates to support rapid implementation in complex environments.

Energy’s standard APIs provide the flexibility to interface with leading CRM applications efficiently and cost effectively. In addition, the new Prospects component in Energy Version 7 delivers integrated prospect management and sales tracking designed specifically for the unique needs of utilities and energy retailers. It enables companies in both regulated and competitive markets to quickly and cost-effectively acquire customers and better manage existing customer relationships. Contact, profile and segment information is carried throughout customer lifecycles for dependable, timely and responsive customer service, as well as to support up-selling and cross-selling opportunities.

With Energy Version 7, streamlined meter-to-cash processes and enhanced credit lifecycle management can simplify and automate interactions for both regulated and competitive companies. In addition, advanced workflow automation and new dynamic and visual reports support the monitoring of critical and ongoing processes.

Peace Software recently announced that it had deployed a pre-release version of Energy Version 7 to manage American Electric Power’s (AEP) nearly one million competitive and regulated POLR (Provider of Last Resort) electricity customers in Texas. This installation currently is the industry’s largest browser-based CIS in production. Other industry-leading Peace Software clients include Direct Energy Marketing Limited (an indirect wholly owned subsidiary of Centrica plc), Xcel Energy and its strategic integration partner IBM Global Services, CustomerWorks, the largest provider of utility BPO (Business Process Outsourcing) services in Canada, and Country Energy, where the Energy suite is currently processing nearly 10 million interval demand reads each month for 6,500 large C&I customers on half-hourly metering contracts.

“Our clients intend to grow from millions of consumers to tens of millions of consumers in the next few years and to participate in many gas and electricity markets,” said Paul Grey, Chief Technology Officer of Peace Software. “Energy has been architected and optimized to enable these aggressive growth plans across the broad scope of transaction processing essential for massive multi-market operations, as well as 24x7 performance for large numbers of concurrent system users across mission-critical call centers and Internet self-service web sites. The large-scale systems our clients have in full production today, the extensive research, testing and benchmarks that we’ve conducted, and extensive audits by a leading system integrator and industry analysts all attest to our success and readiness.”

Peace Software’s Energy suite is what META Group defines as a “Commercial-Off-The-Shelf” solution. Peace Software’s single product approach provides clients with upgrades to major new versions of Energy every 12 to 18 months. This advanced approach is becoming a key requirement for new system selection, superseding costly approaches of customized system deployments or in-house development. Energy version upgrades are automatically available to clients via maintenance contracts and include functional enhancements, technological advances, new usability features, performance accelerators, as well as innovative new components and subcomponents.

Peace Software’s Professional Services organization and systems integration partners have a track record of smoothly upgrading clients to new versions. Further, Peace Software offers 24x7 multi-tiered Client Support Services for continuous service online, by telephone, or via onsite personnel.

About Peace Software
Peace Software develops open, component-based customer management solutions used by utilities and retailers for business innovation in regulated, transitioning and competitive energy markets. The company's browser-based Energy suite has been selected to drive efficient operations and provide excellent customer care for millions of mass market and commercial and industrial (C&I) customers in 40 markets around the world. Peace's innovative Energy suite can replace or be phased into existing CIS environments, one component at a time. New version upgrades are available every 12-18 months. Headquartered in Miami and founded in 1984, Peace Software has offices in the United States, Canada, Australia and New Zealand.

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