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AKRON, OH., April 22, 2002 - SAP AG (NYSE: SAP) today announced that FirstEnergy Corp. (NYSE: FE) has selected mySAP™ Utilities as the information technology platform to support FirstEnergy’s customer service program. FirstEnergy’s Customer Service Group will use mySAP Utilities Customer Care and Service (CCS) to support distribution functions such as call centers, billing, credit, and collections. Its Operations Group will use mySAP Utilities to schedule and manage work. The Corporate Service Group, comprising support functions such as supply chain, finance, and human resources, will use mySAP Utilities to more efficiently serve those business units.

“This software platform will help support our efforts to grow our business,” said FirstEnergy senior vice president Kevin Keough. “SAP solutions, designed to provide more efficient, cost-effective operations, as well as shared, real-time information, is a strategic choice that is expected to help us achieve our corporate, financial, and operational objectives.”

FirstEnergy plans to use SAP’s enterprise management solution to perform core business functions such as financial reporting, human resources management, inventory management, and purchasing transactions. mySAP Utilities provides FirstEnergy with a single, fully integrated solution for both ERP and utility industry needs designed to lower IT costs by replacing multiple systems and the associated interfaces.

mySAP Utilities is designed to integrate with utility marketplaces, enabling utilities to exchange information with suppliers, traders, and any other partner companies via the Internet. mySAP Utilities CCS enables a company’s customers to reach the company 24 hours a day via the Internet. Classic communication scenarios, such as telephone interactions, are conducted faster and more efficiently, since customer service agents can quickly access all customer information. As a result, companies can react more quickly to a customer’s needs, increasing satisfaction. SAP solutions are adaptable in terms of customer and market requirements and open to integration with both SAP and non-SAP systems.

“SAP is unique in offering comprehensive and effective e-business solutions with complete integration capabilities from front- to back-office, designed to meet the specific needs of utilities,” said Tom Shirk, president, SAP Public Services. “As a leading provider of utilities industry and customer relationship management (CRM) solutions, SAP provides utilities with unparalleled functionality for customer care and service and for accommodating demands from mergers and rapid growth.”

About mySAP™ Utilities
Backed by three decades of industry experience, mySAP™ Utilities helps utilities of all types and sizes enhance customer service, improve safety, boost return on investment, and safeguard profitability. As an integrated, Internet-enabled e-business solution, mySAP Utilities optimizes processes such as enterprise management, business support, sales and marketing, work management, energy data management, billing, invoicing, and contract accounting, inter-company data exchange, and customer relationship management. SAP serves more than 700 utilities customers in the Americas, Europe, Middle East, Africa, and the Asia Pacific region, ranging from huge enterprises to medium-size and smaller companies.

About SAP
SAP is the world’s leading provider of e-business software solutions. Through the mySAP.com® e-business platform, people in businesses around the globe are improving relationships with customers and partners, streamlining operations, and achieving significant efficiencies throughout their supply chains. Today, more than 17,000 companies in over 120 countries run more than 44,500 installations of SAP® software. With subsidiaries in over 50 countries, the company is listed on several exchanges including the Frankfurt stock exchange and NYSE under the symbol “SAP.” Additional information is available at www.sap.com.

Any statements contained in this document that are not historical facts are forward-looking statements as defined in the U.S. Private Securities Litigation Reform Act of 1995. Words such as "believe," "estimate," "intend," "may," "will," "expect," and "project" and similar expressions as they relate to the Company are intended to identify such forward-looking statements. SAP undertakes no obligation to publicly update or revise any forward-looking statements. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. The factors that could affect the Company's future financial results are discussed more fully in the Company's filings with the U.S. Securities and Exchange Commission (the "SEC"), including the Company's Annual Report on Form 20-F for 2000 filed with the SEC on March 28, 2002. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates.

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