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CONTACT INFORMATION
Advanced Utility Systems
www.ausc.com
FOR IMMEDIATE RELEASE
City Water, Light & Power of Springfield
Illinois Selects Advanced Utility Systems to supply CIS Solution
TORONTO, CANADA; January 28, 2002 - Advanced
Utility Systems Corporation (Advanced) is pleased to announce that
City Water, Light & Power has chosen to work with Advanced to
provide a new Customer Information System for the City of Springfield,
Illinois. The two organizations finalized the contract to supply
CIS Infinity, the Customer Information and Customer Relationship
Management solution provided by Advanced, on a license basis in
August, and the implementation began in October.
City Water Light & Power (CWLP) provides electric and water
services to over 117,000 residents and businesses in the City of
Springfield and surrounding areas. Both Water and Electricity are
currently billed on a combined bill, which will continue with CIS
Infinity. In addition flat-rate services such as private outdoor
lighting or indoor fire sprinkling systems charges, which are currently
billed as stand-alone services, will be added to provide customers
with a single combined bill. Implementation will continue throughout
2002, with a target go-live date established for the fourth quarter
of 2002.
In evaluating CIS solutions CWLP had several goals in mind. Customer
needs were crucial, as were the needs of employees. Lois Wolff,
the Project Manager for the project, and the leader of the evaluation
committee, was looking for a solution that could enhance CWLP’s
existing service offering, while at the same time ensure full employee
buy-in was obtained. “ We were looking for a user-friendly CIS solution
which employees could learn and operate comfortably and smoothly.
This meant the software had to be designed in an intuitive, straightforward
manner, and be easy to navigate, and the vendor had to supply us
with a comprehensive training and teaching program” said Lois. She
added, “Throughout the process we have focused – and will focus
in the future - on keeping our employees informed and involved with
how the implementation process is progressing.”
CWLP will be using the numerous control files built
into CIS Infinity to implement the software in a way that meets
its unique operating requirements. Efforts are already underway
to complete the customizations identified by a Gap analysis. Upon
completion, the development team at Advanced projects this stage
of the work effort will provide CWLP with the modern, comprehensive
solution they are seeking.
“CWLP has placed its customer needs as a top priority in selecting
a new CIS system” said Patricia Sorbara, the President and CEO of
Advanced Utility Systems. She added “ CWLP has balanced the difficult
goal of implementing new software with minimal disruption to customers,
while introducing new functions and features to enhance service
in the future. The utility will be using the majority of the CIS
Infinity modules, and thereby enhance the value it will receive.”
About Advanced Utility Systems Corporation
Advanced Utility Systems Corporation is privately owned and operated
software and services Company headquartered in Toronto, Canada.
The company has grown from its 1997 start-up to serve over 45 North
American water, electric, and natural gas utility clients with its
billing and customer service software CIS Infinity. The team at
Advanced Utility
Systems delivers the expertise and experience to develop the ideal
solution for the utility market. For additional information visit
www.ausc.com.
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