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Siebel Systems
www.siebel.com

SAN MATEO, CA. - December 18, 2001 - Siebel Systems, Inc (Nasdaq: SEBL), the world's leading provider of eBusiness applications software, today announced that Sam Houston Electrical Cooperative, Inc., one of the largest electrical co-operatives in Texas, will standardize on Siebel eBusiness Applications. The company will deploy Siebel eEnergy - a version of Siebel eBusiness Applications tailored to the unique needs of the energy industry - to create a single, comprehensive view of the customer. By unifying customer information gathered from a number of legacy systems into one user-friendly interface, Sam Houston will boost productivity and enhance customer satisfaction.

Sam Houston Electric Cooperative, Inc. was founded in Polk County on August 27, 1938 and received its state charter on May 16, 1939. At the outset, the company had less than 250 miles of line serving 661 members. Today, Sam Houston Electric Cooperative ranks as one of the largest of the 80 electric cooperatives in Texas, maintaining more than 5,780 miles of line and serving more than 46,000 members in parts of 10 counties. To support this expansion, Sam Houston needed an eBusiness solution that would enable the company to consolidate and easily access customer information from a number of existing billing and customer information systems, while realizing the company's vision of achieving member satisfaction by providing safe, reliable services at competitive prices.

"Because Sam Houston has such a long history of serving the community, our call center agents needed to sift through decades of data when dealing with our customers," says David Babcock, Manager of Business Systems at Sam Houston. "For example, agents would need to pull information from multiple information silos, using as many as three to nine screens to create a record for a new customer. This process not only hinders the speed and accuracy of care we're able to provide, but points to a significant drain on time and resources company-wide."

By using Siebel eEnergy, Sam Houston expects to reduce the number of screens required to create new customer records to no more than one or two, improving agent efficiency by as much as 25 percent and reducing call times by as much as 50 percent. The streamlined system, combined with an easy-to-use, comprehensive interface, will provide agents with greatly improved access to customer information, improving data retrieval rates by as much as 50 percent.

Creating this single repository of customer information, including consolidating residential and corporate account information now housed in legacy billing systems, will enable Sam Houston to realize its next implementation goal. Upon completion of the call center deployment in May 2002, Sam Houston plans to extend the Siebel eEnergy deployment to include customer self-service available via the Internet.

"The integration and upgrade capabilities of Siebel eEnergy, combined with the extensibility of the solution, provide a strong platform for our continued advancement," says Kyle Kuntz, Assistant General Manager at Sam Houston. "In the past, upgrading our legacy systems would require a minimum conversion time of three to six months. With Siebel eEnergy, we can eliminate that pain by extending our eBusiness solution via minimal configurations in a matter of weeks. We expect that our partnership with Siebel Systems will enable us to transition our business into a next-generation service provider as we continually improve relationships with each and every customer."

About Siebel Systems
Siebel Systems, Inc. (Nasdaq: SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness applications software, enabling multichannel sales, marketing, and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail, and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.siebel.com.

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