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CONTACT INFORMATION
SPL WorldGroup, Inc.
www.splwg.com
FOR IMMEDIATE RELEASE
SPL WorldGroup Customer
Management Solution Deployed by Grant County PUD 11-Month Implementation
Project Completed
MORRISTOWN, NJ - December 5, 2001 - SPL WorldGroup
B.V. (SPL), the leading provider of customer management solutions
to the global energy, water and waste management industries, has
successfully implemented SPL's customer management software product
for the public utility market at Grant County Public Utility District.
Grant County PUD supplies electric power to over 40,000 residential,
commercial and industrial customers in the Central Washington area.
Grant County selected the SPL customer management solution, marketed
by PeopleSoft, Inc., as a replacement for an in-house legacy system.
The in-house system had been temporarily modified to address the
Y2K date problem and was replaced by the SPL system after a successful
implementation that took just 11 months after final selection.
"SPL's customer management product is excellent," said
Ms. Suzy Anderson, Project Manager for the Grant County PUD. "Many
of the other potential solutions that we looked at did not have
the rating flexibility that we required to properly service our
irrigation customers but SPL's product had that capability and they
have delivered."
Grant County PUD chose the SPL solution based, in part, on its
superior rating engine flexibility and capabilities. Over 4,000
Grant County PUD customers are irrigation users. Irrigation power
services utilize multiple rate levels that may be combined and calculated
dependent upon usage and usage period. The PUD also required the
ability to modify rates and recalculate pro-rated charges based
on the date of a pump change out. These requirements introduce an
unusual element of rating and billing complexity for the public
utility service provider that had to be addressed by the system.
Additionally, customer invoices are now easier to read and, in moving
from whole dollar to penny billing, are more accurate.
"The Grant County PUD's rating needs clearly demonstrate the
requirement for flexibility in core customer management system functions,"
said CD Hobbs, President and Chief Executive Officer, SPL WorldGroup,
"The SPL rating engine is the most sophisticated rating engine
in the world and its tremendous flexibility and ability to handle
complex rating situations, as well as provide users the ability
to modify complex rates swiftly, has been well proven in practice."
"We approached this project with great care,
notifying our customers in advance of the impending changes in bill
presentment and content, in ensuring management and project team
commitment and, in a well-defined project scope" said Ms. Anderson.
"SPL greatly assisted us with the success and timely implementation
of this system and our customers have benefited from easier to read
bills and improved billing accuracy."
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About SPL WorldGroup
Established in 1994, SPL WorldGroup is a leading provider of best-of-breed
customer management solutions to the energy and service-related
industries in regulated and competitive markets worldwide. With
a 100% record of successful implementations, SPL continues to demonstrate
its place as the market leader in providing flexible and scalable
customer management solutions that evolve with client requirements
and enable unrivalled business responsiveness. SPL employs over
600 professionals in North America, Europe, and Asia Pacific and
has delivered its customer management products to more than 50 energy,
water and waste management customers worldwide.
©2003 SPL WorldGroup, Inc. All Rights Reserved. SPL WorldGroup,
SPL, and CorDaptix are trademarks owned by SPL WorldGroup B.V. or
its subsidiaries. SPL WorldGroup, SPL, and CorDaptix and are registered
as trademarks in the United States and in certain other jurisdictions.
All other brand, product and company names herein are used for identification
purposes only and are the property of their respective owners.
Except for the historical information contained herein, this
press release contains forward-looking statements that involve risk
or uncertainties. Future operating results of SPL WorldGroup may
differ from the results discussed or forecasted in the forward-looking
statements due to factors that include, but are not limited to,
risks associated with customer relations, such as the availability
of SPL products and services, customer implementation of products
and services, third-party vendors and systems integrators, the pace
of deregulation in the global utility industry, concentration of
revenues in a relatively small number of customers, significant
current and expected additional competition and the need to continue
to expand product distribution and services offerings.
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