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SPL WorldGroup, Inc.
www.splwg.com


FOR IMMEDIATE RELEASE
SPL WorldGroup Customer Management Solution Deployed by Grant County PUD 11-Month Implementation Project Completed

MORRISTOWN, NJ - December 5, 2001 - SPL WorldGroup B.V. (SPL), the leading provider of customer management solutions to the global energy, water and waste management industries, has successfully implemented SPL's customer management software product for the public utility market at Grant County Public Utility District. Grant County PUD supplies electric power to over 40,000 residential, commercial and industrial customers in the Central Washington area.

Grant County selected the SPL customer management solution, marketed by PeopleSoft, Inc., as a replacement for an in-house legacy system. The in-house system had been temporarily modified to address the Y2K date problem and was replaced by the SPL system after a successful implementation that took just 11 months after final selection.

"SPL's customer management product is excellent," said Ms. Suzy Anderson, Project Manager for the Grant County PUD. "Many of the other potential solutions that we looked at did not have the rating flexibility that we required to properly service our irrigation customers but SPL's product had that capability and they have delivered."

Grant County PUD chose the SPL solution based, in part, on its superior rating engine flexibility and capabilities. Over 4,000 Grant County PUD customers are irrigation users. Irrigation power services utilize multiple rate levels that may be combined and calculated dependent upon usage and usage period. The PUD also required the ability to modify rates and recalculate pro-rated charges based on the date of a pump change out. These requirements introduce an unusual element of rating and billing complexity for the public utility service provider that had to be addressed by the system. Additionally, customer invoices are now easier to read and, in moving from whole dollar to penny billing, are more accurate.

"The Grant County PUD's rating needs clearly demonstrate the requirement for flexibility in core customer management system functions," said CD Hobbs, President and Chief Executive Officer, SPL WorldGroup, "The SPL rating engine is the most sophisticated rating engine in the world and its tremendous flexibility and ability to handle complex rating situations, as well as provide users the ability to modify complex rates swiftly, has been well proven in practice."

"We approached this project with great care, notifying our customers in advance of the impending changes in bill presentment and content, in ensuring management and project team commitment and, in a well-defined project scope" said Ms. Anderson. "SPL greatly assisted us with the success and timely implementation of this system and our customers have benefited from easier to read bills and improved billing accuracy."

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About SPL WorldGroup
Established in 1994, SPL WorldGroup is a leading provider of best-of-breed customer management solutions to the energy and service-related industries in regulated and competitive markets worldwide. With a 100% record of successful implementations, SPL continues to demonstrate its place as the market leader in providing flexible and scalable customer management solutions that evolve with client requirements and enable unrivalled business responsiveness. SPL employs over 600 professionals in North America, Europe, and Asia Pacific and has delivered its customer management products to more than 50 energy, water and waste management customers worldwide.

©2003 SPL WorldGroup, Inc. All Rights Reserved. SPL WorldGroup, SPL, and CorDaptix are trademarks owned by SPL WorldGroup B.V. or its subsidiaries. SPL WorldGroup, SPL, and CorDaptix and are registered as trademarks in the United States and in certain other jurisdictions. All other brand, product and company names herein are used for identification purposes only and are the property of their respective owners.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of SPL WorldGroup may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of SPL products and services, customer implementation of products and services, third-party vendors and systems integrators, the pace of deregulation in the global utility industry, concentration of revenues in a relatively small number of customers, significant current and expected additional competition and the need to continue to expand product distribution and services offerings.





 

 

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