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SPL WorldGroup, Inc.
www.splwg.com

MORRISTOWN, NJ., November 21, 2001 - Atlantic Electric and Gas, one of the UK's few non-aligned energy suppliers which offers a 'fresh new approach' for Britain's residential and commercial energy users, has invested in a new multi-million pound customer billing system to reinforce its customer service commitment.

The system, supplied by customer management solutions provider SPL WorldGroup, supports the complex billing requirements of the UK's deregulated competitive energy market and is a vital element in Atlantic's plan to expand its customer base and market share.

Atlantic chief executive officer Jeff Percival comments: "Deregulation of the UK's energy supply market offers major opportunities for new firms like Atlantic to offer attractive combinations of value-for-money and high customer service standards. To be a serious player, as we aim to be, you have to invest significantly in support systems that are proven and can grow with your business. And our business is growing fast because we deliver what customers want."

Atlantic's decision to purchase the SPL system, which recently went live after extensive testing, results from fierce competition in the energy supply market. Atlantic is one of the few independent energy providers competing in all sectors of the UK market including residential; most providers are offshoots of existing regional electricity companies or energy generators.

As part of its 'fresh approach', which focuses on cheaper energy and high customer service standards, Atlantic needed a billing system capable of handling dual fuel billing for electricity and gas supply - a key requirement for its rapidly growing base of thousands of business and domestic customer sites across the UK.

In addition to SPL's application, Atlantic has also installed and integrated the market-proven MMTPowerQuote and Logica Nexus electricity and gas registration system to meet regulator OFGEM's licence criteria. With customer service and satisfaction at the heart of its business strategy, Atlantic sees all of these technology investments as key to its projected growth.

All Atlantic's systems are hosted at Logica Services' Data Centre in Bridgend with full back-up and disaster recovery procedures in place. Adds Percival:

"Some supply companies have managed to get away with installing 'lower scale' systems. That could rebound badly on them as accurate billing is an important satisfaction criteria for customers. Atlantic's system had to be capable of handling single or multi-site customers, multiple products and a variety of billing formats and options, never mind the scores of thousands of new customers that we aim to win in the next year or two."

Using SPL's customer billing system, Atlantic is able to integrate individual customer information into an easy-to-use, real-time system that enables Atlantic to enhance customer satisfaction with increased billing flexibility and accuracy. According to OFGEM, billing is one of the main sources of customer complaints in the energy supply industry.

"At Atlantic, we are committed to meeting and exceeding the needs of our customers, and we know that billing is something that can really irritate people if it is late, inaccurate or doesn't have enough information. Our investment in SPL's solution enhances the way we manage this important process and get it right," comments Percival. "Currently, energy customers are demanding increased flexibility in their billing and many utilities companies ignore this growing market trend. At Atlantic, we listen and respond to what our customers want, and this is exactly why we have invested in the SPL solution. It provides the technology to deliver what our customers want because that is central to Atlantic's business proposition."

"We are delighted to be working with Atlantic at such an exciting time in its development," commented Robert Fillmore, Vice President & Managing Director, EMEA, SPL. "We have been particularly impressed by the expertise of Atlantic's management and the ease in which their staff have implemented the systems. SPL provides its customers with proven technologies that help them achieve their core business goals, while being scaleable and flexible enough to cope with company and market evolution for years to come. Atlantic's highly customer-focused approach ensures that the company is well positioned to become a major player in the UK energy market and SPL provides the core platform for their strategic approach to customer management."

About Atlantic
Atlantic started selling electricity to domestic and business users in the UK in 2000. The company, which currently has a customer base of over 25,000 sites, including The National Trust and Manchester Airport, is supported by Sempra, one of the biggest energy traders and suppliers in the US. Its headquarters are in Gloucester and its customer service center is in Cardiff. Visit Atlantic Electric and Gas at www.atlanticeg.com or call 01452 55 11 55.

About SPL WorldGroup
Established in 1994, SPL WorldGroup is a leading provider of best-of-breed customer management solutions to the energy and service related industries in regulated and competitive markets worldwide. With a 100% record of successful implementations, SPL continues to demonstrate its place as the market leader in providing flexible and scalable customer management solutions that evolve with client requirements and enable unrivaled business responsiveness. SPL employs over 600 professionals in North America, Europe, and Asia Pacific and has delivered its customer management products to more than 50 energy, water and waste management customers worldwide. Visit SPL WorldGroup at www.splwg.com or call +44 207 8516840

2001 SPL WorldGroup, Inc. All Rights Reserved. SPL WorldGroup, SPL and CorDaptix are trademarks owned by SPL WorldGroup B.V. or its subsidiaries. SPL WorldGroup and SPL are registered as trademarks in the United States and in certain foreign jurisdictions. All other brand, product and company names herein are used for identification purposes only and are the property of their respective owners.

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