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CONTACT INFORMATION
ConneXt
FOR IMMEDIATE RELEASE
ConneXt Supports Siebel eEnergy
ConneXt Embraces New and
Expanded eBusiness Solution for the Energy Industry
SEATTLE, WA., February 15, 2001 - ConneXt, a Seattle-based
software developer of billing and customer care solutions for the
utility industry, today announced its support for Siebel eEnergy
2000.3, the most complete and comprehensive family of eBusiness
applications software specifically designed for the Energy industry.
Siebel eEnergy, offered by Siebel Systems, Inc., (Nasdaq: SEBL)
the world's leading supplier of eBusiness applications software,
allows organizations to manage, synchronize and coordinate all customer
touchpoints including the Web, call center, field organization and
distribution channels.
Siebel eEnergy is designed to meet the needs of retail energy,
distribution, oil and gas, and chemical companies serving a broad
range of customers, from consumers to businesses of all sizes. It
offers unparalleled breadth of functionality enabling energy companies
to cut transaction costs, profitably acquire new customers, and
take advantage of cross-sell and upsell opportunities.
As a Siebel Premier Software Partner, ConneXt will work with Siebel
Systems to integrate the ConneXt ConsumerLinX with Siebel eEnergy.
The ConneXt ConsumerLinX solution provides new options for utilities
to link their billing and customer care operations with new or existing
applications, allowing them to provide enhanced services to their
customers. Together, ConneXt and Siebel Systems help joint customers
create new revenue streams and target customers with stronger, more
compelling value propositions.
The combination of ConsumerLinX with Siebel eEnergy enables utilities
to share key customer data and expand core billing functionality,
enabling follow-on sales and targeted marketing campaigns. The joint
solution uses credit and collection management functionality to
decrease a customer service agent's workload, allowing expansion
of customer service with minimal hiring. The resulting increase
in employee retention and customer satisfaction will help joint
customers leverage the new loyalty and retention management, pricing
management and contract management capabilities within Siebel eEnergy.
"The combination of Siebel eEnergy with ConneXt's ConsumerLinX
will provide our customers with a powerful end-to-end solution that
expands their scope of success from a regulated market into a deregulated
one," said John Przelenski, Vice President of Sales and Marketing
at ConneXt. "We look forward to taking advantage of the breakthrough
technology now available from Siebel Systems to address the critical
customer demands of retail and distribution energy companies."
"ConneXt's ConsumerLinX solutions address the complex requirements
of retail energy and distribution companies in billing and customer
care," said Richard Campione, Vice President and General Manager
of Siebel Communications and Energy. "The integration with
Siebel eEnergy reduces our customers' time-to-market for the joint
solution while minimizing the risk of deployment. Together, commitment
of Siebel Systems and ConneXt are providing industry- leading, comprehensive
solutions that improve customer satisfaction."
About ConneXt
ConneXt is a Seattle-based developer of packaged customer information
system software for utilities. The company's flagship billing and
customer care solution is ConsumerLinXä, a powerful, agile, and
adaptable CIS featuring high-volume billing for residential, commercial,
and industrial customers. ConsumerLinX enables utilities to meet
the challenges of today's rapidly changing energy marketplace.
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