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BELLEVUE, WA., February 8, 2001 - BUSINESS WIRE - AppWorx Corporation (www.appworx.com), a leading provider of enterprise scheduling solutions, announced that they have successfully completed automation efforts on Texas-New Mexico Power Company's IT infrastructure, enabling them to provide exceptional support to their 238,000 customers.

On Jan. 1, 2002, most customers in Texas and New Mexico will be able to choose their electrical utility on the open market. Because deregulation greatly increases competition, power companies like Texas-New Mexico Power are leveraging automation technologies like AppWorx to take better care of their customers and provide faster support response.

A critical contributor to the company's customer satisfaction is the efficiency and accuracy of its billing and customer service systems.

"The most important application we have is our customer information system," said Ron Williams, director of IT for Texas-New Mexico Power. "We have to turn all processing activity around in a very tight window so that not only are our customers receiving their bills and notices in a timely fashion, but our customer service personnel can access current databases during normal business hours. We need to be able to respond immediately to any inquiries or issues to provide the highest level of customer service."

Before acquiring AppWorx, the nightly job schedule included over 200 processes that were interdependent and interrelated. Texas-New Mexico Power quickly learned that manually controlling processing in their system not only wasted valuable time, but also ran the risk of operator error causing problems with data integrity.

"We were doing everything manually and it was taking an extremely long time to process the data. We knew that we had to do something, so we started to look for a scheduling system that would help us improve that processing time," said Williams.

However, Williams knew that any solution Texas-New Mexico Power acquired would have to be capable of handling multiple processes on distributed machines and disparate platforms- like their SCT Banner® Customer Information System running against Oracle databases.

As Williams explains, "We were not looking for a process that would address one area and then create another process to Handle another area. It had to have total continuity from beginning to end, which in our case was from the bill-print process to the updating of customer databases."

After carefully evaluating the competition, Texas-New Mexico Power chose AppWorx.

"We have some interrelations and conditions that are just not available from some other software package. We run roughly 200 jobs a night, Monday through Friday. For our operations people to run those jobs in AppWorx, they simply start one AppWorx module. From that point forward, the module starts a job chain that chain has multiple chains in it, and even some of those chains have sub-chains," said Aaron Roberson, Texas-New Mexico DBA supervisor.

With AppWorx a single operator submits a single job and takes care of the entire night's processing. "We start at 8:30 at night, and the process finishes at 6:00 in the morning. So instead of manually running 200 individual jobs at night, all you're doing is kicking off one module and monitoring the activity," Roberson explained. And AppWorx has freed the night operations staff from "standing guard" over the system. "We do not have to dedicate a person to respond to problems; the AppWorx system takes care of our nightly processing without babysitting. This releases resources to do other things during that time."

An added advantage to Texas-New Mexico Power has been the out-of-the-box functionality of the AppWorx product. "AppWorx has been highly stable and reliable. We have never run into a problem because we didn't have a fix or an upgrade that was needed, and that means a lot these days," Williams said.

"By automating business-critical processing for Texas-New Mexico Power, AppWorx has saved time and money for the company, while ensuring the integrity and timeliness of data processing," said Bill Wrenn, president and CEO of AppWorx Corporation. "All this adds up to better service for Texas-New Mexico Power's customers."

About Texas-New Mexico Power Company
Texas-New Mexico Power Company provides community-based service to more than 85 communities in Texas and New Mexico. It is a wholly owned subsidiary of TNP Enterprises Inc.

About AppWorx Corporation
AppWorx Corporation is a leading provider of innovative enterprise scheduling products that have automated application business processes, improved efficiency, and significantly reduced IT operating expenses for over 300 corporations worldwide. AppWorx revolutionary technology and expertise in optimizing software application processing allows organizations worldwide to automate their application business processes across applications and platforms encompassing the entire enterprise. For more information visit our web site at (www.appworx.com) or call toll free at 877/APPWORX and +44 (0) 1293 897128 in the U.K.

AppWorx is a registered trademark of Appworx Corporation. All other products named are trademarks of their manufacturer.

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