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Peace Software
www.peace.com

ATLANTA, GA., January 18, 2001 - BUSINESS WIRE - Peace Software, a global provider of e-Business solutions for retail energy companies, and Advance Energy, a leading Australian energy service provider, today announced the expansion of Advance Energy's interactive customer web site.

Powered by Peace Software's latest Energy™ Version 6 software, the enhanced web site offers significant expansion of e-Customer self-service and e-Commerce interaction for Advance Energy customers.

"Since Peace's Energy system was first installed seven years ago, it has provided the framework for our business expansion in Australia's deregulating electricity market. We use the system extensively to Support our key operations, everything from acquiring customers to complex billing and call center customer care," said Craig Murray, managing director at Advance Energy. "The latest Energy version scales us to even greater heights in responding to our customers' needs. For the first time, our customers can pay their bills online, and will have broader and personalized access to their account information to make informed decisions about their energy consumption."

Designed to be extremely responsive to Customer interaction, Energy Version 6 pre-loads an individual customer's data as soon as that customer logs onto advance Energy's web site. As a result, customers have fast access to account information as they click between pages. For energy companies with millions of customers, their large databases can be accessed by customers at "internet speed."

An early adopter of the Internet, Advance Energy was the first utility in Australia to develop a web site to enable customers to access their accounts and monitor their energy usage online. The web site, integrated with Peace Software's Energy system, won the Andersen Gold award for the best Australian utility web site in 1998.

"Advance Energy is extending its already strong reputation for excellent customer service by further leveraging the Internet," said Brian Peace, chairman and CEO, Peace Software. "The Version 6-powered web site capitalizes on world-class Internet technologies for robust and highly scalable business-to-consumer interaction to secure Advance Energy's stronghold as an Australian utility market leader."

New and enhanced customer self-service innovations include broader, more dynamic navigation and drill-down capabilities, personalized account management, additional analysis tools, and extended online bill presentment and payment options. Commercial and industrial (C&I) customers have the added benefit of viewing 3D virtual reality demand profiles of their half-hourly electricity consumption to better manage their energy budget. The virtual reality technology allows C&I customers to rotate and view 3D demand profile charts from any angle, and to zoom in on specific periods of time.

In addition to Customer self-service enhancements, Energy Version 6 allows for greater customization and branding of self-service web pages to capture Advance Energy's corporate image.

About Peace Software
Peace Software International delivers the most comprehensive and cost-effective e-Business solutions to the global retail energy market. The industry-leading Energy™ suite is being rapidly deployed in 20 deregulating markets around the world. Based on industry standards, the innovative and customer-proven Energy suite integrates customer and commodity management for C&I and mass markets. Headquartered in Atlanta and founded in 1984, Peace is a global company with offices in the United States, Canada, Australia and New Zealand. Visit us at www.peace.com.

About Advance Energy
Advance Energy is a regionally based energy retailer and distributor supplying power to the Australian states of New South Wales, the Australian Capital Territory, Victoria and Queensland. Formed in 1996, Advance energy operates a vast franchise across central and far western NSW in addition to successfully competing in the national retail electricity market. Advance Energy's core businesses include energy retailing, network operations and infrastructure construction and maintenance. In 1999, the company was recognized as one of the most efficient, economical and service-oriented energy providers in the world.

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