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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
Peace Software Builds Retail Energy
Industry's Most Advanced e-Business Solution on BEA WebLogic
Highly Scalable 24x7 Customer
Care System Allows Retail Energy Companies toRespond Significantly
Faster to Customer Issues
ATLANTA, GA., November 29, 2000 - BEA Systems, Inc., (Nasdaq:
BEAS), one of the world's leading e-business infrastructure software
companies, and Peace Software, a global provider of leading e-business
solutions for retail energy companies, today announced that Peace
Software has built Energy Version 6 using BEA WebLogic Server, the
market-leading J2EE Web application server. The new WebLogic-powered
Energy solution is designed tostreamline customer and commodity
management for the retail energy industry.
BEA WebLogic Server is an integral part of the Energy system's
browser user interface (BUI), a highly intuitive, user-friendly
application that delivers rich customer care. BEA WebLogic also
powers Energy B2C for Internet self-service, providing customers
with fast, reliable and secure online access toaccount information
and e-commerce data around the clock.
"BEA WebLogic Server helps ensure that our clients' call centers
run smoothly and efficiently so they can confidently deliver 24x7
customer service tomillions of energy consumers," said Paul
Grey, chief technology officer, Peace Software. "We architected
for break-through scalability so that as our clients' grow, Energy
can easily handle simultaneous use by large numbers of call center
agents and customers in rapidly expanding and growing markets."
At BC Gas Utility Ltd, the largest distributor of natural gas in
British Columbia, Canada, Peace Software's Energy suite demonstrates
its advanced reliability and scalability in a large-scale, highly
intensive customer care environment. Deployed in the utility's high-volume,
mission-critical call center, Energy enables customer service representatives
torespond in real time to many thousands of calls and e-mails each
day.
"The Energy system is crucial to helping us maintain fast
response and full-scale availability for our customers as our business
continues togrow everyday," said Patrick Lloyd, vice president
of business technologies at BC Gas. "Using Energy, call center
agents can access all relevant customer information instantly when
the customer e-mails or telephones the company. Since the system
was installed in April 2000, we have seen a 35 second reduction
in the average customer call."
"Peace's Energy system is an excellent application of BEA
WebLogic Server, helping deliver enhanced customer service in a
growing industry now embracing the power of the Internet,"
said John Kiger, director of product marketing for the BEA E-Commerce
Server Division. "Using BEA WebLogic Server in browser-based
customer care is an industry first for the retail energy market,
and we are delighted that Peace Software has built its call center
solution on the world's number one Java web application server."
About Peace Software:
Peace Software International delivers the most comprehensive and
cost-effective e-Business solutions to the global retail energy
market. The industry-leading Energy suite is being rapidly deployed
in 20 deregulating markets spanning North America and Australasia.
Based on industry standards, the innovative and customer-proven
Energy suite integrates comprehensive customer care, e-Commerce
and customer self-service, EBPP for C&I and mass markets, and
commodity management. Headquartered in Atlanta and founded in 1984,
Peace is a global company with offices in the United States, Canada,
Australia and New Zealand. Visit us at www.peace.com
About BEA:
BEA Systems, Inc. (Nasdaq: BEAS) is one of the world's leading e-business
infrastructure software companies, with over 8,000 customers around
the world including the majority of the Fortune Global 500. BEA
and its WebLogic brand are among the most trusted names in e-business.
Businesses built on the award-winning BEA WebLogic E-Business PlatformT
are reliable, highly scalable, and poised to bring new services
to Market quickly. BEA's e-business platform is the de factostandard
for over 1,200 systems integrators, independent software vendors
(ISVs) and application service providers (ASPs) to provide complete
solutions that fast-track and future-proof e-businesses for high
growth and profitability. Headquartered in San Jose, Calif., BEA
has 89 offices in 30 countries and is on the Web at www.bea.com
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