CONTACT INFORMATION

Grande Communications
www.grandecom.com

AUSTIN, TX., October 5, 2000 /PRNewswire/ - Central Texas-based broadband company Grande Communications announced today a multi-year contract with CaritaSoft, a customer value management (CVM) solution provider to subscriber-based companies. CaritaSoft will supply Grande with its CVM Suite™.

"In addition to Delivering bundled Internet, cable and phone service to Texas residents and businesses, we aim to be the first company in the state that has an easy-to-work-with customer service department," said Scott Ferguson, chief operating officer for Grande Communications. "CaritaSoft's solution gives us a platform from which we can actively track our customers' needs and focus our marketing and sales efforts, offer our bundled product and grow our business as quickly as possible."

CaritaSoft's solution will integrate with Cable Service Group's (CSG) subscriber management system Grande currently has in place, allowing Grande to utilize data warehouse technology. The two systems will give Grande employees an easy-to-use customer information system. CaritaSoft's CVM Suite is the first solution to seamlessly integrate operational and external databases, including billing, marketing and customer care. The software provides a single view of the customer across the enterprise and allows faster, more profitable market penetration and enlightened customer support during every contact. Grande will use CaritaSoft's solution to manage customer lifetime value, automate marketing campaigns, provide instant information to Customer care, and track and report business metrics.

"Grande's commitment to put their customers first is what it needs to compete aggressively in the Texas marketplace," said Michael D'Eath, president and CEO of CaritaSoft. "The best technology, coupled with a single view of the customer, means everyone at Grande will always have the latest customer and prospect information at their fingertips -- that is a powerful combination."

Grande Communications is building the first broadband network for Texas residents and businesses along the Austin-San Antonio I-35 corridor. Grande was also recently granted permission to expand its fiber network into Houston. Grande's bundled services will be delivered to Customers via one line to the home with one bill and one call for service. Grande's service will be available to Customers along the I-35 corridor in the fourth quarter of 2000.

About Grande Communications:
Grande, which recently set a Texas initial equity fund-raising record of $233 million, is building a ground-up deep fiber broadband network to homes and businesses. The employee-owned company will deliver high-speed Internet access services, all distance telephone, and analog and digital cable entertainment over its own advanced broadband network to communities in Texas. Grande's service area will include the Houston metro area, the Austin metro area, San Marcos, New Braunfels and San Antonio.

Grande's wholesale service division serves the integrated communications needs of other service providers and carriers by providing the underlying network products, services and professional support staff for carriers, ISPs, CLECs, VoIPs, ESPs and ASPs through Grande's ATM, voice and data switching platforms and SONET/fiber networks.

About CaritaSoft, Inc.:
CaritaSoft is the leading provider of customer value management solutions to the broadband industry, including video, data, voice, security and utilities. Its solutions help broadband service providers compete aggressively, meet rising customer expectations, sell new products, integrate their customer/prospect information and increase revenue and gross margin. CaritaSoft is based in Austin, Texas, with research & development in the San Francisco Bay area.

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