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CONTACT INFORMATION
SPL Worldgroup
www.splwg.com
FOR IMMEDIATE RELEASE
Omaha Public Power Goes Live
with SPL WorldGroup's CIS PLUS
SAN FRANCISCO, CA., September 29, 2000 - SPL WorldGroup
B.V. (SPL), the leader in Customer Care & Billing solutions
to the global energy market, announced today that the Omaha Public
Power District (OPPD) has successfully implemented SPL's CIS PLUS®
solution to replace its legacy customer information system. This
implementation will give OPPD a significantly more flexible system
that will upgrade its customer support services and arm it for future
growth. CIS PLUS is considered the premiere customer management
system for the utility industry worldwide.
"OPPD was a model implementation of SPL's CIS PLUS solution.
The system went into production with no disruption to the OPPD customer
care operation and they are already seeing the benefits of the system's
flexibility," said CD Hobbs, President and Chief Executive
Officer for SPL WorldGroup. "The primary impetus for the replacement
of OPPD's legacy system was the need for more customer management
flexibility to effectively meet the challenges of an evolving industry.
We are proud that the SPL solution will meet OPPD's needs for the
future."
OPPD is an electric energy company located in Omaha, Nebraska,
serving 280,000 residential, commercial, and industrial customers.
The company also plans to begin providing service bureau services
using SPL's system. OPPD implemented SPL's CIS PLUS system in approximately
18 months.
According to Larry Ciecior, OPPD's Division Manager Customer Information
Services, "As we prepare for restructuring of the electric
utility industry, our legacy system presented us with significant
challenges. With nominal configurations, the CIS PLUS solution addresses
those challenges. The CIS PLUS product offers us a base product
solution as well as enabling us to add-on components as the utility
market and our customers dictate." Mr. Ciecior also says that,
"The project was jointly managed, and both OPPD and SPL's teams
worked cooperatively for an amazingly smooth implementation."
About SPL WorldGroup
SPL WorldGroup, established in 1994, is a leading international
provider of Customer Care and Billing solutions to the Energy and
Utilities market. With over 500 professionals in North America,
Europe, and Asia Pacific, SPL has delivered its CIS products to
more than 50 customers worldwide.
About Omaha Public Power District
The Omaha Public Power District (OPPD) is one of the largest publicly
owned electric utilities in the United States, serving more than
280,000 customers in 13 southeast Nebraska counties. OPPD is an
aggressive, up-to-date, business-managed utility. The Board of Directors
and a professional management team have a strong commitment to growth
and quality service at the lowest possible cost. As a result, OPPD
offers highly competitive commercial and industrial electric rates,
and the average cost of the residential electricity supplied by
OPPD is consistently well below the national average.
About CIS PLUS
SPL's CIS PLUS customer management system is designed to automate
and support all aspects of customer service and management in both
the regulated and deregulated energy industry. It integrates customer
information -- such as billing, contact management, marketing, outage
management, and service data -- into an easy-to-use, real-time system
that enables utilities to create and build customer satisfaction.
The suite of products has been delivered to over 50 of the most
progressive utilities in the world without a single failure. The
product is designed to accommodate both utility (electric, gas,
water) and non-utility services (loans, merchandise sales, leases)
within a single or multi-company environment.
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