CONTACT INFORMATION

Jacksonville Electric Authority
www.JEA.com

iMedeon 
www.iMedeon.com

ALPHARETTA, GA., September 25, 2000 -(BUSINESS WIRE) -iMedeon, Inc., the leading provider of Wireless Web Applications for Mobile Workforce Management, has been selected by JEA, one of the USA's largest municipal utilities, to provide iM:Work software for improved communications, better customer service, and optimized work force productivity.

iM:Work manages the activities of field services and the information flow between mobile field staff and Customer Service staff. Leveraging web-based technologies to improve communications and productivity is a commitment that JEA made to its customers and employees. iMedeon's 100% web-based software suite increases effectiveness of the utility's field service organization through faster response and better task completion rates, which results in improved customer satisfaction.

JEA is one of the largest municipal utilities in the nation, supplying electricity, water, and sewerage services for almost 1 million customers in and around the Jacksonville, Florida area. to meet the growing customer demand for better service levels, JEA's management looked to the field service organization to implement mobile applications that make immediate differences in serving customers. iMedeon's iM:Work, a web-based mobile workforce management solution, better utilizes the existing workforce, cuts response times to Customers, and lowers operations cost.

"JEA's objective is leadership in efficient use of resources, competitively priced utility services, and high customer satisfaction," says Ron Baker, CIO/CFO at JEA. "iMedeon's web-based dispatch, workforce optimization, operational analysis, and wireless communications help us reach our goals."

By connecting JEA's Customer Information System (CIS) to the field service organization, iM:Work integrates data that streamlines business processes and improves decision-making. It optimizes and electronically connects field crews with best skills, equipment, spare parts, and proximity to the work location. iMedeon's software suite utilizes XML, which easily adapts tonew initiatives in computing and the Internet.

Real-time communications through mobile devices means that repair (field service) can notify Customer Services staff of status. By increasing productivity of the field crew with optimized maintenance delivery using iMedeon's wireless solution, JEA's business goals are met.

About iMedeon, Inc.:
iMedeon, Inc. is the leading provider of Web-based, Wireless Applications for Mobile Workforce Management, empowering organizations with solutions for increased productivity, constant communication, and higher customer satisfaction. iM:Work, iMedeon's software suite, dramatically improves cross-organizational performance through field service optimization. Field service performance is a crucial competitive factor for telecommunications, utility, healthcare, and technology industries. iM:Work won a 2000 JAVA Technology Achievement Award for Enterprise Applications. iMedeon's wireless solutions support any mobile network or appliance, such as Web phones, PDAs, and Windows devices. iMedeon clients include Nextel Communications, Verizon Wireless, Powertel, Novamed, JEA, and Detroit Water & Sewer. For more information, call 770-777-8100 or visit the company's web site at www.iMedeon.com.

About Jacksonville Electric Authority:
JEA's electric system currently serves more than 335,000 customers around Jacksonville, FL. JEA's water system serves 170,000 water customers and 127,000 sewer customers, or about 83 percent of the total water and sewer utility customers in Duval County. JEA owns and operates an existing electric system (the Electric System) with three power plants and all transmission and distribution facilities. In addition, JEA is a joint owner with Florida Power & Light Company (FPL) in a fourth power plant, the St. Johns River PowerPark (SJRPP), which JEA operates. SJRPP consists of two 624 net megawatt coal/petroleum coke-fired generating units. JEA's ownership interest in SJRPP is constituted as a separate bulk power supply system. JEA is also a joint owner with FPL of Unit 4 at GeorgiaPower Company's coal-fired Plant Scherer (Scherer). JEA owns a 200 net megawatt share of Unit 4. JEA's ownership interest in Scherer is structured as a separate JEA bulk power supply system. In addition, JEA produces 3.2 megawatts from a methane-fueled generating facility at the Girvin Road Landfill, which began operations in fiscal year 1997. JEA's total generating capacity is 2,742 megawatts.

JEA's Water and Sewer System consists of 98 artesian wells tapping the Floridan Aquifer, 28 water plants, 2,800 miles of water lines, 2,100 miles of collection lines and five regional wastewater treatment plants. The Floridan Aquifer is one of the world's most productive aquifers.

JEA is also a partner with two other public power utilities, MEAG Power (Municipal Electric Authority of Georgia) and Santee Cooper (the South Carolina Public Service Authority) in The Energy Authority (TEA), an organization established torepresent them in the buying and selling of wholesale power. TEA went on-line in August 1997.

The governing body of JEA consists of seven members appointed by the Mayor and confirmed by the City Council. JEA is not subject tostate regulation except for certain environmental and health matters, power plant siting, electric safety and electric rate structure matters. The governing body of JEA consists of seven members appointed by the Mayor and confirmed by the City Council. For more information visit www.JEA.com or contact Bruce Dugan at (904) 665-6232.

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