MALVERN, PA., July 20, 2000 - SCT (Nasdaq: SCTC) announced today that two leading Dutch utilities have implemented SCT's Banner( Customer Management System (CMS).

Water utility PWN has implemented SCT's Banner CMS solution. Because of the magnitude of its business - handling approximately 670,000 customers - PWN required software that could not only manage a variety of billing activities, but also be customized to meet the unique requirements of the Netherlands market. Designed to manage the utility's extensive online customer service and billing activities, SCT's Banner suite will enable PWN's billing services to include sewerage and related tax services throughout its entire customer base.

Also, Dutch utility company WML has gone live with Banner CMS to manage the company's online customer service and billing activities. SCT's CMS solution will help WML manage extensive amounts of customer information, improve customer service and meet the demands of the Dutch utility marketplace. With the trend in the Dutch marketplace toward billing through the water utility all services-including sewerage, polder board taxes, and environmental taxes-WML was finding itself increasingly unable to compete in the new market. SCT's Banner suite provided WML with the ability to manage the billing of these multiple services today.

"to improve customer service, we needed a system that would allow us to really know our clientele," explained Martien den Blanken, PWN water supply director. "SCT's e-business solutions allow us to manage massive amounts of customer data and also expand our billing for other services such as sewerage and taxes - a necessary capability to compete in the Dutch utilities market - to our entire customer base without sacrificing turnover time."

Ed Smeets, WML financial director, said, "We are very pleased with the go-live process, and our improved billing process. Judging by Banner's wide scope of functionality and the quality of bills already produced by this software, we are confident that SCT has provided a flexible system that can meet, and perhaps even exceed, our expectations. So far there has been no delay in sending annual and final bills to our customers; and payments that have been made by our customers have been properly allocated, which enables us to send out all the types of bills we want in the timeframe we have set.

"With the SCT Banner CMS database system, we will also be able to build and track the history of our customer base. We look forward to an ongoing partnership with SCT and growing our software capabilities to leverage relationships with our customers and maintain open communication with our customers via the Web," emphasized Smeets. Until now, WML stored only premises information about its approximately 450,000 customers, maintaining a skeleton database of little use to its business. With SCT's Banner software, the utility has access to a wide array of information-including account details, onsite inventory and requested services-that can be used to improve, as well as speed up, the care CSRs provide to their customers.

"As industry restructuring becomes more prevalent, the need for multi-service customer support solutions becomes acute," said Bill Mahoney, president of SCT's global energy, utility and communications solutions business. "With our comprehensive multi-service and multi-organization capabilities, SCT is poised to manage these changes at all levels of a company's development-from basic bill presentment to fully integrated relationship management.

"Going live with PWN and WML is a huge step for SCT," said Stu Young, managing director of SCT International. "We are now serving more than 1,500,000 multi-service customers in the Dutch market and continue to expand there as positive return on investment becomes more directly associated with the SCT name."

About SCT
SCT is a recognized leader in providing advanced technology solutions designed to meet the global needs of utilities, energy service companies and communications companies. Its leading-edge software and services enable comprehensive customer aggregation and fulfillment strategies for clients moving aggressively into the age of deregulation.

SCT enables clients to achieve breakthrough results by leveraging e-business solutions. SCT's unique and powerful e-business solutions combine application software and services to Deliver benefits rapidly. SCT operates globally, providing industry-specific solutions for education; energy, utility and communications; process manufacturing and distribution; and courts and state & local government. SCT has over 3,300 employees and serves approximately 2,500 clients worldwide. The company is headquartered in Malvern, Pa.