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CONTACT INFORMATION
Peace Software
www.peace.com
FOR IMMEDIATE RELEASE
Peace Software and Deloitte
Consulting Align to Provide Competitive Software Solutions for
the Deregulated Utility Market
Internet/Intranet-based
Customer Service and Billing Solutions Offer Utility Companies
an Effective Way to serve Consumers
ATLANTA, GA., June 5, 2000 - Peace Software, a leading provider
of web-based
customer information systems (CIS) for the deregulated utility market,
today announced an alliance with Deloitte Consulting, one of the
world's leading management consulting firms, to provide a comprehensive
customer care and billing solution for the deregulated utility industry.
The Internet/Intranet-based solution will enable the central business
processes
related to Customer service and billing to be part of an overall
Customer Relationship Management (CRM) solution for a deregulating
energy company.
As competition increases because of nationwide deregulation of the
energy industry, utility companies are seeking competitive solutions
designed to serve consumers effectively. Peace Software's Energy
offers a 3-D web browser-driven billing and customer information
system (CIS) for advanced customer management and billing functionality,
including acquisition, enrollment, settlement, profitability analysis,
payment processing and contract management for total customer care.
The application includes margin analysis capabilities
through 3-D visualization technology and customized reporting, allowing
Energy commercial and industrial customers to identify consumption
patterns and trends.
"Deloitte Consulting's alliance with Peace Software represents
a powerful combination of consultative expertise and technological
innovation," said Terry Cowles, Deloitte Consulting's Customer
Relationship Manager Leader for the Energy practice. "Energy
companies need assistance in developing their customer strategies
and implementing enabling process and technology as they transform
their business to the competitive marketplace. Energy provides
the necessary functionality for integrated customer care and billing
of delivered products and services supported with impressive technology,"
he added.
As a result of this alliance, Deloitte Consulting will be a premier
provider of consulting and implementation services to companies
using Peace Energy as a component of a customer relationship management
solution. Deloitte Consulting has extensive experience in regulated
and non-regulated markets for energy, water, and other consumer
products and services. The Firm's expertise covers information systems
and technologies that support a CIS, including work management systems,
call centers, energy marketing, and sales force management.
"Because of Deloitte Consulting's worldwide reach and its leadership
position in the utilities market, it is an ideal partner to help
us to aggressively deploy Energy in the U.S. market," said
Brian Peace, chief executive and founder, Peace Software. "Customer
satisfaction is absolutely critical in today's changing market.
As a team, we'll be able to provide a superior
product, delivered by a quality consulting service."
About Deloitte Consulting
Deloitte Consulting is one of the world's leading e-Business consulting
firms, providing services to transform your entire enterprise--your
strategy, processes, information technology, and people. With recognized
industry expertise, Deloitte Consulting helps clients to create,
defend and/or reinvent their business and economic models by guiding
them through the crushing complexity of the digital economy. Deloitte
Consulting is a part of Deloitte Touche Tohmatsu, one of the world's
leading professional services firms, delivering world-class assurance
and advisory, tax, and consulting services. More than 90,000
people in over 130 countries serve nearly one-fifth of the world's
largest companies as well as large national enterprises, public
institutions, and successful fast-growing companies. Our internationally
experienced professionals deliver seamless consistent services wherever
our clients operate. Our mission is to help our clients and our
people excel.
About Peace Software
Peace Software International develops and implements Energy, a proven
Energy
Customer Management (ECM) software solution designed for deregulating
energy markets. Energy offers unprecedented value through native
Web support, providing energy retail functions including customer
information, consolidated billing, meter and premise management,
price modeling, customer acquisition and enrollment, order tracking,
forecasting, credit control, payment processing, contract management
and settlement. Peace's experience around the world in deregulated
energy markets uniquely enables the company to provide competitive
advantage to Customers.
About Peace Software
Peace Software International develops and implements Energy, a proven
Energy Customer Management (ECM) software solution designed for
deregulating energy markets. Energy offers unprecedented value through
native Web support, providing energy retail functions including
customer information, consolidated billing, meter and premise management,
price modeling, customer acquisition and enrollment, order tracking,
forecasting, credit control, payment processing, contract management
and settlement. Peace's experience around the world in deregulated
energy markets uniquely enables the company to provide competitive
advantage to Customers.
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