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BEND, OR. May 9, 2000 - Orcom Solutions, the leading Application Service Provider (ASP) of customer care and billing for the utility industry, yesterday received the Nebraska Edgerton Award for Quality Improvement, which is patterned after the Malcolm Baldrige National Quality Awards.

Orcom's Customer Service Center in Scottsbluff, Nebraska was evaluated and recognized for its outstanding service. It is from this facility that Orcom delivers its ASP and business process management services, including call center operations, remittance processing, credit and collections, and bill print and mail services. The Edgerton Award application process included a site visit in which independent observers monitored areas such as customer satisfaction, human resource utilization, adaptation of technology, and process management. These and other aspects of Orcom's operations underwent a quality review to: determine the methodology employed, ensure its consistency, and evaluate its results.

"Because of the tremendous responsibility we have to our Clients, it is our goal to be the best at what we do. An award like this is another step in validating our approach. This award is not just for us, but for the Clients that we represent," said Len Tanner, Orcom Director of Client Operations.

Nebraska Governor Mike Johanns presented the award to Orcom executives in Blair, Nebraska, as part of Nebraska Business and Industry Day. "The feedback we receive from the Edgerton Award will be invaluable in helping us continue to improve," Tanner said. "Customers are demanding more from their service providers, and Orcom is constantly working to improve the quality of customer service we provide for our Clients. Achieving this recognition does not complete our mission, it is simply a checkpoint along the way."

The Edgerton Award for Quality Improvement was founded to recognize outstanding quality achievements in Nebraska, encourage continuous quality improvement among companies in the state, and advance the development of new technologies and products.

About Orcom Solutions:
Orcom Solutions, Inc., is the premier Application Service Provider (ASP) of billing and customer care solutions, systems integration and outsourcing services to the utility and energy industry. With over 1.2 million outsourced bills, Orcom is the largest ASP for utility and energy bills in the industry. Headquartered in Bend, Oregon, with an office in Denver, Colorado, and a service delivery facility in Scottsbluff, Nebraska, Orcom currently has more than 530 employees. Orcom is a LiveWire Utilities company. LiveWire is a diversified software and Internet company focused on business-to-business and mission critical software products and services for media, telecom, utility, and Internet companies.

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