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News 2000

 

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FOR IMMEDIATE RELEASE
SCT and TorontoHydro Announce a Banner CIS Expansion to Serve Expanding Customer Base

MALVERN, PA., May 2, 2000 - SCT (Nasdaq: SCTC), a leading provider of advanced software solutions for utilities, energy service providers and communications companies, announced today the expansion of Banner Customer Management Suite (CMS) at TorontoHydro. Agreements for the announced deal were executed in SCT’s second quarter ended March 31, 2000.

As part of the engagement, SCT will be extending the current Banner system at TorontoHydro to Support an amalgamation of utilities in the Torontometro area. In addition to expansion of the TorontoHydro license and the provision by SCT of associated technical support, an additional services engagement has been put in place that will help prepare the new amalgamation for doing business in a deregulated marketplace, which begins November 2000. The value of the additional licensing rights and the expanded services could exceed U.S. $2 million, if TorontoHydro utilizes all of the SCT-proposed services.

Prior to1998, six utility companies—Etobicoke, East York, North York, Scarborough, Toronto, and York—served the Torontometro area. After government legislation required that the companies consolidate under one name—TorontoHydro—the new company was faced with the challenge of implementing a unified customer information system. As SCT’s Banner CMS was already being successfully utilized by the original Torontoutility, TorontoHydro led the way in making the decision to expand Banner CMS in order to integrate and support the needs of the amalgamated company’s 650,000 customers it will serve.

to empower TorontoHydro in the newly competitive deregulated marketplace, SCT will be migrating TorontoHydro to the 2.2.2 version of Banner CMS to Support new billing requirements and Electronic Data Interchange (EDI).

“Consolidating customer data from several companies into a single customer information system is vital to Delivering quality service to our customers, especially as we move into a deregulated environment,” says Susan Davidson, vice president of customer care at TorontoHydro. “Our company chose SCT Banner as the best CMS to Support this important transition. The Toronto municipal amalgamation and the opening of the Ontario energy market, which led to this expansion of TorontoHydro’s customer base, is very significant,” says Bill Mahoney, president, SCT’s Global Energy, Utility & Communications Solutions business unit. “Prior to taking this next step, TorontoHydro performed an extensive reevaluation of the CIS/CRM solutions marketplace. The fact that TorontoHydro chose to migrate and expand Banner to Support their needs reaffirms our position as the solutions provider of choice for today’s progressive deregulating utility companies.”

TorontoHydro has been an SCT Banner client since December 1996.

About TorontoHydro
TorontoHydro is the second largest municipal distribution utility in North America. It distributes 25% of Ontario’s electricity, has annual revenues of close to$2 billion, has a peak load of 4,500 megawatts, and serves approximately 656,000 customers in Canada’s most dense and important energy market. In 1998, TorontoHydro sold 24.8 billion kWh of energy to commercial and residential customers. TorontoHydro was incorporated in July 1999 and its sole shareholder is the City of Toronto. To find out more about TorontoHydro, visit www.torontohydro.com.

About SCT
SCT is a recognized leader in providing advanced technology solutions designed to meet the global needs of utilities and energy service companies. Its leading-edge software and services enable comprehensive customer aggregation and fulfillment strategies for clients moving aggressively into the age of deregulation.

SCT enables clients to achieve breakthrough results by leveraging their key relationships. Relationship leveraging (from CRM and supply chain management toe-commerce and distance learning) requires organizations to use information in fundamentally different ways. SCT’s unique and powerful relationship leverage solutions combine application software with services to Deliver benefits rapidly. SCT operates globally, providing specific solutions for four industry markets: education; energy, utility & communications; process manufacturing and distribution; and courts and state & local government. SCT has more than 3,400 employees and serves approximately 2,500 clients worldwide. The company is headquartered in Malvern, Pa. For more information, visit www.sctcorp.com.

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