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FOR IMMEDIATE RELEASE
Siebel Systems Strengthens Market-Leading
Siebel eEnergy Solution with SPL WorldGroup Alliance
Best-of-Breed Solution Speeds Time-to-Market
and Simplifies System Integration for Utilities and Energy Retailers
Worldwide
SAN FRANCISCO, and SAN MATEO, CA., April 3, 2000 - Siebel
Systems, Inc. (Nasdaq: SEBL), the world's leading supplier of eBusiness
applications software, and SPL WorldGroup, Inc. (SPL), a leading
international provider of best-of-breed Customer Information and
Billing Systems for the Energy and Utilities industry, today announced
an alliance to Deliver an integrated enterprise-wide solution that
meets the needs of large energy distribution companies, and retail
energy services companies seeking to implement a Customer Information
System (CIS) and ready their call centers for deregulated markets.
Under the alliance, SPL's CIS PLUS® software will be integrated
with Siebel eEnergy to allow utilities to more effectively manage
all customer lifecycle processes -- from customer acquisition and
service initiation to meter management to credit and collections
-- leading to more effective operations and improved overall customer
satisfaction. By leveraging Siebel eEnergy's new Adaptive Integration
module with rapid XML-based integration capabilities, Siebel Systems
and SPL ensure customers speed of implementation, ease of integration
and faster time-to-market. Through real-time synchronous or asynchronous
two-way integration with CIS, pricing, scheduling, and back-office
financial and provisioning systems, the Adaptive Integration functionality
provides sales, marketing and customer service professionals with
instant access to critical corporate and customer data.
Joint Customers Share Information Across All Channels Siebel Systems'
multi-channel suite of eBusiness applications captures customer
data and delivers a consistent customer experience across all communication
channels, including Web, e-mail, direct, telephone or fax.
"Forward thinking energy companies will use Siebel eEnergy
and SPL's CIS PLUS to rapidly implement bundled energy and services
quoting, pricing, and contract management capabilities, seamlessly
integrated with customer billing functions," said Jim McCray,
Director of Product Marketing for Siebel eEnergy. "Utilities
can immediately deploy a multi-channel strategy for customer acquisition
and churn management, allowing them to build customer loyalty and
satisfaction using the web, the call center, field sales, and service,
on a local, regional, national, or global basis."
"Siebel Systems' leading eBusiness solution is the perfect
complement to SPL's well-established CIS solution for Utilities,"
stated Moshe Mor, president and CEO, SPL WorldGroup "Siebel
Systems and SPL both have reputations for quality technology and
products, reliability and customer satisfaction. We are very pleased
to announce such an important alliance. Utility customers will be
better prepared to competitively market their services by utilizing
this seamless platform to Support all of their marketing, sales,
customer service and billing operations in a deregulated market."
About Siebel eEnergy
Siebel eEnergy is an out-of-the-box industry-specific solution for
field sales, marketing, and call centers. With Siebel eEnergy, companies
can coordinate, manage and synchronize customer relationships across
all communications channels, ensuring higher customer satisfaction,
increased competitiveness and improved profitability. A complete
opportunity, account, and activity management solution, Siebel eEnergy
enables companies to create multilevel account hierarchies based
on customer site relationships with views intosite-specific usage,
bill and services detail, equipment and infrastructure information,
and customer summary details. Energy companies can also profile
their customers and develop targeted marketing campaigns offering
tailored service bundles to address customers' unique requirements.
Siebel eEnergy also delivers a pre-configured energy website designed
for energy sales, customer self-service, and channel partner management.
About SPL's CIS PLUS
SPL's CIS PLUS is a customer information system designed to automate
and support all aspects of customer service and management in a
utility market that is both regulated and deregulated. It integrates
customer information such as billing, contact management, marketing,
outage management and service data in an easy-to-use, real-time
system that enables utilities to create and build customer satisfaction.
It is currently installed at 16 of the most progressive utilities
in the world. The product is designed to accommodate both utility
(electric, gas, water) and non-utility services (loans, merchandise
sales leases) within a single or multi-company environment.
About Siebel Systems
Siebel Systems, Inc. is the world's leading provider of eBusiness
applications software. Siebel Systems provides an integrated family
of eBusiness application software enabling multi-channel sales,
marketing and customer service systems to be deployed over the Web,
call centers, field, reseller channels, retail and dealer networks.
Siebel Systems' sales and service facilities are deployed locally
in more than 28 countries. For more information, please visit our
web site at www.Siebel.com.
About SPL WorldGroup
SPL WorldGroup, established in 1994, is a leading international
provider of best-of-breed Customer Information and Billing Systems
for Energy Companies and Utilities worldwide. With over 800 professionals
in 10 countries, SPL's customers include some of the largest and
most progressive utilities in the world. For more information, please
visit our web site at www.splwg.com.
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