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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
Pedernales Electric Cooperative
Contracts with MDSI to Enhance Service and Strengthen Competitive
Advantages
Largest Electric Cooperative
in Texas Selects MDSI's Advantex Application to manage its Mobile
Workforce in New Competitive Environment
RICHMOND, BC. CANADA, March 29, 2000 - MDSI Mobile Data
Solutions Inc. (Nasdaq: MDSI; Toronto: MMD) has signed a contract
with Pedernales Electric Cooperative (PEC) for the implementation
of MDSI's market-leading Advantex™ mobile workforce management
system.
The largest electric cooperative in Texas and one of the ten largest
co-ops nationally, PEC will replace existing paper- and voice-based
dispatching systems with the MDSI® solution to Increase the efficiency
and customer service capabilities of its mobile workforce. With
Advantex, PEC's mobile workers will be able to obtain and send information
about scheduling, work orders, and job completion information over
a network(s) connection. PEC is currently evaluating cellular digital
packet data (CDPD), a highly reliable data transmission technology
developed for use on cellular phone frequencies, dial-up phone connections,
and switched local area network systems.
Advantex will also be interfaced toPE's customer information system
(CIS) from Envision. Advantex will receive work from the CIS, schedule
mobile workers against the workload, update the CIS in real-time
with work order status information received wirelessly from the
field, allow mobile workers to query the CIS for additional information,
and transmit order completion information from the field to the
CIS.
The Texas electric cooperative serves portions of the Austin and
San Antonio metropolitan areas and more than 4,000 square miles
of rural area between the two cities. PEC serves 138,000 customers.
"As Texas transitions to a market-based electric utility framework,
PEC needs to prepare itself to compete for customers' business,"
said Patrick Pesek, Manager, PEC. "We selected MDSI's Advantex
solution after careful review of our options because it more suited
our current needs for field service management, dispatch and reporting
systems."
"PEC will soon be competing against large, well-financed and
aggressive power providers from all of Texas and elsewhere. To maintain
our existing customer base and give us the ability to expand and
serve others, we must be able to Deliver outstanding service at
a very competitive cost. Advantex will help us achieve that goal,"
Pesek added.
MDSI's Advantex software suite fully integrates a company's mobile
resources with the enterprise for improved and innovative customer
service that wins more customers and keeps them longer. Advantex
schedules mobile resources so customer requests are dealt with promptly
and at guaranteed, specific appointment times. The system automatically
assigns tasks to the most appropriate mobile worker, based on skill
set or other factors, so that the job gets done right the first
time. Advantex automatically distributes the workload, so dispatchers
can focus on emergency situations and serve larger workforces and
territories. It transmits job status information to the office so
dispatchers and supervisors can monitor progress "at-a-glance"
and reprioritize orders. Advantex lets mobile workers stay informed
through interactive messaging with dispatchers and access to critical
corporate information systems, like customer records and inventory.
Advantex also reports on performance to help senior management make
decisions. And it all happens wirelessly, in real-time.
"PEC becomes the 69th utility worldwide to adopt Advantex
as its mobile workforce management solution," said Rob Cruickshank,
President & COO of MDSI. "As utilities come face to face
with the pressures of deregulation and competition, more and more
of them are realizing that state-of-the-art workforce management
technology can provide a competitive advantage, and in fact can
mean the difference between competitive success and failure. Mobile
workers are often a utility's only direct contact with customers;
giving them the means to meet customer needs rapidly and effectively
creates a positive impression with customers that carries a lot
of weight in a competitive environment."
The contract with PEC covers both software and services. Financial
details were not disclosed.
About MDSI
By uniting the power of wireless communications and the Internet,
MDSI Mobile Data Solutions Inc. is revolutionizing how people purchase
services and how companies sell and deliver them. We let people
purchase, schedule, confirm and track service appointments online
without any human intervention, providing the ultimate in convenience.
We let companies of any size in any service market manage mobile
workers to Offer better customer service, faster and at lower cost,
and empower those workers via a reliable, wireless link to enterprise
or Internet applications. MDSI accomplishes this through a suite
of wireless connectivity, workforce management and other mobile
solutions that can be delivered over the Internet or through traditional
on-site implementations. Founded in 1993 with roots back to the
1970's, MDSI is the most experienced and trusted wireless applications
company operating today. MDSI has approximately 100 major, blue
chip customers worldwide, operations in the U.S., Canada, and Amsterdam,
and multiple support offices around the world. More information
is available at www.mdsi-advantex.com.
This press release contains statements that constitute "forward
looking statements" within the meaning of Section 21E of the
Securities Exchange Act of 1934. Such forward-looking statements
involve known and unknown risks, uncertainties and other factors
that may cause our actual results, performance or achievements,
or developments in our industry, to differ materially from the anticipated
results, performance or achievements expressed or implied by such
forward-looking statements. Factors that could cause actual results
to differ materially from anticipated results include risks and
uncertainties detailed in our Annual Report on Form 10-K filed with
the Securities and Exchange Commission. MDSI disclaims and intention
or obligation to update or revise any forward-looking statements,
whether as a result of new information, future events or otherwise.
SOURCE MDSI Mobile Data Solutions Inc.
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