CONTACT INFORMATION

AKRON, OH., March 21, 2000 (BUSINESS WIRE) - FirstEnergy Corp. (NYSE: FE)the Akron, Ohio-based diversified energy-services holding company, has created a new Customer Care Web site -- www.firstenergycorp.com -- to provide a variety of useful, online services for its customers and information about FirstEnergy and its electric utility operating companies -- Ohio Edison Company, Penn Power Company, The Illuminating Company, Toledo Edison Company -- and its other subsidiaries.

Customers can now use the Internet for online bill payment, meter reading, or request to have electric service turned on or off. Customers will need their account number, which can be found on the front of their electric bill, to sign-up for the online bill payment option. Other topics, such as electricity safety tips, deregulation information, what to do during a power outage, and links to other energy-related Web sites, continue to be available to Customers.

"With more of our customers using the Internet to transact business, it was important for us to revamp our Web site so they could pay their electric bills, receive basic services and obtain information about our company," said Earl T. Carey, vice president. "This type of interactive self-service is designed to make doing business with us more convenient for customers while reducing our costs."

In addition to Customer information, FirstEnergy uses e-business to help lower costs, reach new markets, and build new relationships with customers, suppliers, partners and employees. Other examples of the company's e-business activities include:

• Using the Internet to buy a variety of goods and services, which could save $10 million in 2000 and substantially more in subsequent years
• Trading wholesale and retail electricity and natural gas online through the FirstEnergy Trading Services Group
• Streamlining the coal purchasing process by using online
• auctions to save time and money

Customers also can continue to use the Web site to research job opportunities with FirstEnergy, or to link with the company's other operations, such as Investor Services and Facilities Services.

About FirstEnergy
FirstEnergy is a diversified energy services holding company with more than $18 billion in assets and more than $6 billion in annual revenues. FirstEnergy's electric utility operating companies comprise the nation's tenth largest electric system, serving 2.2 million electric customers in Ohio and Pennsylvania. FirstEnergy also serves commercial and industrial customers in the deregulated energy markets of Delaware, New Jersey and Pennsylvania.

In addition, FirstEnergy is involved in the exploration and production of oil and natural gas, and the transmission and marketing of natural gas, including service to approximately 50,000 customers. Its resources include interests in more than 7,700 oil and gas wells, proved reserves of 450 billion cubic feet equivalent of natural gas and oil, and 5,000 miles of pipelines.

FirstEnergy also offers a wide array of energy-related products and services -- including heating, ventilating, air conditioning, refrigeration and energy management services -- through its FirstEnergy Facilities Services Group, Inc. subsidiary, which includes 11 leading electrical and mechanical contracting enterprises headquartered in Ohio, Pennsylvania, Indiana, Maryland, New York and Virginia.

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