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CONTACT INFORMATION
FOR IMMEDIATE RELEASE
City Utilities of Springfield
Chooses SPL WorldGroup's CIS PLUS to Replace Legacy Customer Information
System
New System to provide Increased Customer Service Capabilities
and Flexibility for Future Growth
SAN FRANCISCO, CA., January 10, 2000 - SPL WorldGroup,
Inc. (SPL), a leading international provider of information technology
consulting and enterprise solutions, announced today that City Utilities
of Springfield, Missouri, (CU) chose SPL's CIS PLUSİ solution to
replace its legacy customer information system. This investment
will give CU a significantly more flexible system that will upgrade
its customer support services and arm it for future growth.
CIS PLUS is considered the premiere customer information system
(CIS) for the utility industry worldwide. The solution includes
both licensing fees and implementation services. The bulk of the
project will commence January 2000.
"SPL is very pleased that CU chose SPL',s CIS PLUS solution,"
said Moshe Mor, President and Chief Executive Officer for SPL WorldGroup.
"The primary impetus for the replacement of CU's legacy system
was its age and the need for more flexibility to effectively meet
the challenges of an evolving industry.
We are proud that the SPL solution will meet CU's needs. CU is
a multi-service utility with 92,000 customers, and more than 230,000
natural gas, electric, and water service points. The utility also
bills customers for wastewater service provided by City of Springfield
Public Works.
SPL's HP/UNIX system provides the functionality CU needs to Support
their diverse operations and offers their customers exceptional
levels of customer support.
"As we prepare for restructuring of the electric utility industry,
our legacy system presented us with challenges. With nominal modifications,
the CIS PLUS solution addresses those challenges," said Pam
Armstrong, CU's Senior Manager, Information Technology. "The
CIS PLUS product offers us a base product solution as well as enabling
us to add-on components as the utility market and our customers
dictate."
About City Utilities of Springfield
City Utilities of Springfield (CU) is a progressive, customer-owned
utility serving southwest Missouri with electricity, natural gas,
water and transportation services. CU's 92,000 customers enjoy electricity
prices among the lowest in the United States, the convenience of
one bill for all utilities, and dependable hometown services delivered
with a personal touch. For more information, visit www.bringingpowerhome.com
About CIS PLUS
SPL's CIS PLUS is a customer information system designed to
automate and support all aspects of customer service and management
in a utility market that is both regulated and deregulated. It integrates
customer information such as billing, contact management, marketing,
outage management and service data in an easy-to-use, real-time
system that enables utilities to create and build customer satisfaction.
It is currently installed at 14 of the most progressive utilities
in the world. The product is designed to accommodate both utility
(electric, gas, water) and non-utility services (loans, merchandise
sales, leases) within a single or multi-company environment.
About SPL WorldGroup
SPL WorldGroup, established in 1994, is a leading international
provider of information technology consulting and enterprise solutions
to organizations with mission critical information needs. With over
900 professionals in 10 countries and 30 years of experience through
its subsidiaries, SPL delivers IT solutions to its Global 2000 clients,
which are companies in utilities, financial services, healthcare,
higher education, and the public sector industries. In the early
1990's, SPL formed a dedicated Utility Solutions Practice comprised
of dedicated sales, marketing, implementation and support staff
to help address the specific needs of utilities, in particular those
facing deregulation. For further information, visit www.splwg.com
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